Senior Customer Success Lead - Remote, Retention & Mentorship

Not Disclosed; United States; Remote; USD 83,000 - 112,000; Full time

Benefits offered by this job

Unlimited vacation

Paid holidays

Sick leave

Health coverage

Retirement with employer match

Professional development

Job summary

Not Disclosed is seeking a customer success professional for a remote-first technology partner. You will own customer issue resolution and ensure clear, continuous communication through to resolution.

Requirements include at least six years in customer support or success, strong product knowledge with Gainsight preferred, and excellent communication, collaboration, and problem-solving skills. The role offers a competitive salary and comprehensive benefits.

Qualifications

• At least six years of experience in customer support, success, or engagement.
• Strong product knowledge and experience with Gainsight preferred.
• Excellent communication, collaboration, and problem-solving skills.

Responsibilities

• Own customer issue resolution and ensure clear communication until resolution.
• Build strong customer relationships and anticipate needs to drive satisfaction and retention.
• Mentor junior team members and share best practices for a customer-focused culture.

Skills

Six years of experience in customer "?

Gainsight experience

Communication skills

Collaboration skills

Problem solving

Tools

Gainsight

Job description

Not Disclosed is seeking a customer success professional for a remote-first technology partner. You will own customer issue resolution and ensure clear, continuous communication through to resolution.

Requirements include at least six years in customer support or success, strong product knowledge with Gainsight preferred, and excellent communication, collaboration, and problem-solving skills. The role offers a competitive salary and comprehensive benefits.