[US] Lead Customer Success Specialist

Benchmark Gensuite; Mason (OH); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Benchmark Gensuite is seeking a Lead Customer Success Specialist in Mason, Ohio, to drive customer satisfaction and growth. This role involves managing existing customer relationships, coordinating program activities, and traveling to customer sites. Candidates should have a Bachelor’s degree and 2-3 years in customer success or related fields, along with proficiency in Microsoft Office. The position requires flexibility for travel and participation in strategic meetings. Remote work is possible with occasional travel to headquarters.

Qualifications

• 2-3 years of experience in Customer Success, Relationship Management, Account Management, or a similar role.
• Empathetic, customer-first attitude.
• Ability to prioritize, execute projects, and manage time effectively.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Identify new business or growth opportunities to drive deeper engagement.
• Design, plan, and coordinate program activities to help drive program success.

Skills

Customer Success

Relationship Management

Account Management

Microsoft Office Suite

Communication skills

Interpersonal skills

Flexibility and adaptability

SaaS experience

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Lead Customer Success Specialist

Full Time, Cincinnati, OH

Overview

Benchmark Gensuite provides a unified digital platform for EHS, Sustainability, and ESG reporting, helping organizations manage risks, showcase compliance, and meet ESG goals.

Key Responsibilities

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan, and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at the company's local offices for in‑person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills and Qualifications

• Bachelor's degree required.
• 2‑3 years of experience in Customer Success, Relationship Management, Account Management, or a similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer‑first attitude.
• Experience with SaaS.
• Strong communication and interpersonal skills.
• Willingness to travel and adapt to changing schedules and environments.

Travel Requirements

• Travel is sometimes required for this position, including visiting customer sites or hosting customers at the company's local offices; may also attend conferences, trade shows, or external events.
• If based in the Cincinnati area, expected to come into the local office at least 3 times per month for in‑person meetings and collaboration.
• Remote employees may need to travel to the company's headquarters once per quarter, up to a full business week; some weekend travel may be required.
• Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company’s travel policy.
• Ability to travel and a valid driver’s license or access to reliable transportation may be required.

Questions about the position? Please contact our HR Team at [e-mail].