Remote Senior SaaS Customer Success Lead

Benchmark Gensuite; Cincinnati (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Annual bonus programs

Team-building events

Off-cycle reviews

Job summary

Benchmark Gensuite is seeking a Lead Customer Success Specialist to drive satisfaction and growth across a portfolio of existing customers. This full-time, remote role is open to candidates nationwide in the United States.

You will build lasting relationships, identify expansion opportunities, coordinate program activities, and collaborate with delivery teams to ensure excellent customer experiences while supporting travel as needed.

Qualifications

• Bachelor's degree required.
• 2–3 years in a Customer Success/Account role.
• Proficiency with Microsoft Office (Excel & PowerPoint).
• Willingness to travel and be adaptable.
• Experience with SaaS products.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Continually grow existing customer relationships by identifying new business opportunities.
• Design, plan and coordinate program activities to drive success and participation.
• Manage multiple priorities with delivery teams for a positive customer experience.
• Collaborate with customers and Benchmark's teams to support projects, pilots, renewals, and expansion.
• Develop understanding of Benchmark's SaaS offerings to inform growth and roadmap.
• Collaborate with customers on-site or host meetings at company offices.
• Attend quarterly meetings at headquarters for alignment and planning.
• Maintain a flexible schedule to accommodate travel and meetings.

Skills

Customer focus

Time management

Strong communication

Adaptability

SaaS experience

Travel-ready

Education

Bachelor's degree

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Benchmark Gensuite is seeking a Lead Customer Success Specialist to drive satisfaction and growth across a portfolio of existing customers. This full-time, remote role is open to candidates nationwide in the United States.

You will build lasting relationships, identify expansion opportunities, coordinate program activities, and collaborate with delivery teams to ensure excellent customer experiences while supporting travel as needed.