Senior SaaS Client Success Manager: Adoption & Renewals

Storable; Nebraska; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Vacation policy

Volunteer time off

Mental well-being resources

Pet bereavement leave

Home data stipend

Home office sign-on bonus

Fertility care support

Job summary

The Senior Client Success Manager at Storable leverages deep SaaS knowledge to align client goals with our platform capabilities. You will drive adoption, renewals, and satisfaction by delivering measurable value and leading strategic engagements.

You will consult on onboarding, configure accounts with Implementation, and coordinate with cross-functional teams to ensure successful outcomes for large, high-impact clients across the United States.

Qualifications

• 7+ years of experience in client success, account management, or related roles within the storage or SaaS industries.
• Ability to travel as required to Client sites and company locations.
• Experience leading discovery workshops and large-scale initiatives.
• Strong documentation, follow-up, and expectation management capabilities.
• Proficient in Google Workspace.

Responsibilities

• Consult with client and collaborate on onboarding plans.
• Set-up and configure customer accounts with accuracy in partnership with Implementation.
• Strategize with clients on an ongoing basis and manage account customization.
• Utilize CRM tools to accurately track Client interactions and progress.
• Communicate overall Client health and escalate at-risk accounts when necessary.
• Strong client empathy with a focus on client success and relationship building.
• Deep understanding of SaaS implementations and the ability to lead operational improvement initiatives.
• Ability to work effectively with internal and external stakeholders, including senior management and cross-functional teams.
• Strong documentation, follow-up, and expectation management capabilities.

Skills

CRM tools

Account management

Project management

SaaS experience

Customer empathy

Stakeholder management

Travel flexibility

Communication skills

Documentation

Tools

Google Workspace

Job description

The Senior Client Success Manager at Storable leverages deep SaaS knowledge to align client goals with our platform capabilities. You will drive adoption, renewals, and satisfaction by delivering measurable value and leading strategic engagements.

You will consult on onboarding, configure accounts with Implementation, and coordinate with cross-functional teams to ensure successful outcomes for large, high-impact clients across the United States.