Senior Client Success Manager - SaaS Growth & Adoption

Storable; Idaho; On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health coverage

Disability coverage

Life insurance

HSA contribution

Vacation policy

Volunteer time off

Mental health resources

Pet leave

Home data stipend

Sign-on bonus

Fertility support

Financial planning help

EEO & accommodations

Job summary

The Senior Client Success Manager at Storable drives value realization for our storage clients by aligning business goals with our SaaS solutions. You will lead relationships with key accounts to boost product adoption, renewals, and overall satisfaction across Storable's platform.

Responsibilities include onboarding planning, accurate account setup with Implementation, ongoing strategizing, and proactive health monitoring.

Qualifications

• 7+ years of experience in client success or related roles.
• Experience in the storage or SaaS industries.
• Willingness to travel to client sites as required.

Responsibilities

• Manage relationships with key Clients to drive product adoption and renewals.
• Consult with client and collaborate on onboarding plans.
• Set-up and configure customer accounts with accuracy with Implementation.
• Strategize with clients to align with their business goals.
• Utilize CRM tools to track client interactions and progress.
• Communicate client health and manage at-risk accounts.

Skills

Client success

Account management

SaaS

Storage industry

Travel

Stakeholder management

CRM tools

Tools

Google Workspace

Job description

The Senior Client Success Manager at Storable drives value realization for our storage clients by aligning business goals with our SaaS solutions. You will lead relationships with key accounts to boost product adoption, renewals, and overall satisfaction across Storable's platform.

Responsibilities include onboarding planning, accurate account setup with Implementation, ongoing strategizing, and proactive health monitoring.