Senior SaaS Client Success Leader | Adoption & Renewals

Storable; Utah; Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health coverage

401(k) match

HSA contribution

Generous vacation policy

Volunteer time off

Rest, Relax, Recharge time

Mental well-being resources

Parental leave

Paw’ternity Leave

Job summary

Storable is seeking a Senior Client Success Manager to drive adoption, renewals, and client satisfaction across strategic accounts. You will partner with Implementation and Product to translate client needs into actionable plans, set up client configurations, and provide executive-level visibility into outcomes.

The role emphasizes collaboration, value realization, and ongoing strategic engagements to improve retention and trust in Storable’s SaaS solutions.

Qualifications

• Demonstrated experience in client success and SaaS environments.
• Ability to translate client needs into concrete product and process actions.
• Strong communication and stakeholder management across multiple teams.

Responsibilities

• Manage relationships with key Clients to drive adoption, renewals, and satisfaction.
• Collaborate on onboarding plans tailored to each client.
• Configure client accounts accurately with Implementation.
• Advise clients on business goals and align product usage accordingly.
• Provide executive visibility into business results and strategic initiatives.

Skills

Client success

Account management

Cross-functional collaboration

SaaS expertise

Presentation skills

Empathy

Problem solving

Tools

Google Workspace

CRM software

Data analysis tools

Job description

Storable is seeking a Senior Client Success Manager to drive adoption, renewals, and client satisfaction across strategic accounts. You will partner with Implementation and Product to translate client needs into actionable plans, set up client configurations, and provide executive-level visibility into outcomes.

The role emphasizes collaboration, value realization, and ongoing strategic engagements to improve retention and trust in Storable’s SaaS solutions.