Senior SaaS Account Manager — Transit & Renewals

Swiftly, Inc.; San Francisco (CA); Remote; USD 117,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Equity compensation

Medical, Dental and Vision

Retirement with Employer Match

Flexible Spending Account (FSA)

Home office setup reimbursement

Monthly cell/internet reimbursement

Monthly Be Well stipend

Flexible PTO

Job summary

Swiftly, Inc. is hiring a Senior Account Manager to own renewals and end-to-end sales for upsells within mid-sized to large strategic customers.

You will collaborate with Solutions Engineering, Support, Marketing, Partnerships, and Product to expand the customer footprint and value. The role requires 4–6 years in quota-carrying SaaS for the public sector, a proven track record of hitting quotas, and strong communication.

Qualifications

• 4-6 years of quota-carrying SaaS experience in the public sector.
• A track record of meeting and exceeding quota and pipeline expectations.
• Excellent communication and a proven ability to work cross-functionally.

Responsibilities

• Develop an upsell/retention strategy for midsize to large complex customer transit agencies.
• Own the upsell pipeline from marketing qualified lead to close.
• Build your own strategy to drive pipeline development throughout your book of business (our customer base).
• Develop and maintain account plans for key accounts.
• Work with marketing to develop customer-focused collateral and execute campaigns.
• Achieve/exceed quota expectations.
• Develop business proposals and deliver Executive Business presentations to agency leadership and executives that prove ROI.
• Lead demonstrations/trainings of the full Swiftly platform.
• Work with agency decision-makers to identify budget and procurement paths.
• Manage competitive and noncompetitive procurement for both upsells and renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements).
• Attend conferences, onsite agency visits, and other events to meet customers, build relationships, represent Swiftly as a thought leader, and move deals forward.
• Work collaboratively with all cross-functional departments to provide a constant loop of feedback on our competition, market, and customers.
• Develop and maintain Success Plans for customer base

Skills

Quota-carrying SaaS

Public sector experience

Communication skills

Strategic selling

Job description

Swiftly, Inc. is hiring a Senior Account Manager to own renewals and end-to-end sales for upsells within mid-sized to large strategic customers.

You will collaborate with Solutions Engineering, Support, Marketing, Partnerships, and Product to expand the customer footprint and value. The role requires 4–6 years in quota-carrying SaaS for the public sector, a proven track record of hitting quotas, and strong communication.