Senior Enterprise Account Manager - SaaS & PIM/DAM

Inriver; Lorida (FL); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

STD & LTD

Job summary

Inriver is seeking a Senior Account Manager in the United States to maintain and grow a portfolio of enterprise customers. You will cultivate advisory relationships, coordinate cross-functional teams, and aim to expand annual recurring revenue while retaining existing business.

The role requires up to 25% travel, with a focus on driving value, negotiating effectively, and aligning solutions to customer use cases. Strong business English and a SaaS background are essential.

Qualifications

• 5–10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience using a CRM to support account planning.
• Business English is a requirement.
• University/College or equivalent degree required.

Responsibilities

• Develop trusted advisory relationships with customer stakeholders at tactical and strategic levels.
• Serve as point of contact for customer matters and coordinate with cross-functional teams.
• Grow the committed ARR from existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Work with Customer Success to maximize value of Inriver solutions.
• Provide updates on capabilities and align to use cases.
• Prepare proposals and presentations; lead negotiations and complex decision processes.
• Use account planning to forecast and set goals.

Skills

Enterprise account management

Strategic account planning

CRM usage

Business English

Communication & presentation

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Inriver is seeking a Senior Account Manager in the United States to maintain and grow a portfolio of enterprise customers. You will cultivate advisory relationships, coordinate cross-functional teams, and aim to expand annual recurring revenue while retaining existing business.

The role requires up to 25% travel, with a focus on driving value, negotiating effectively, and aligning solutions to customer use cases. Strong business English and a SaaS background are essential.