Customer Success Manager – Adoption & Growth

Meltwater; Charlotte (NC); Ibrido; USD 48.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical, dental, and vision

401(k) matching

Parental leave

CalmApp subscription

Hybrid work style

Descrizione del lavoro

Meltwater is hiring a Customer Success Manager to ensure ongoing adoption, success, and satisfaction for our customers. You will guide product adoption, mitigate risk, and train users, while collaborating with Renewal Managers and Account Managers.

We offer a hybrid work model, strong development opportunities, and a culture that values mentorship and inclusion. Your focus will be on delivering measurable outcomes and customer value.

Competenze

• Bachelor's degree or higher preferred.
• 2+ years hands-on experience in account management or customer success.
• Exceptional communication and interpersonal skills.
• Results-driven mindset and proactive in identifying needs.
• Collaborative, cross-functional team player with a solutions mindset.

Mansioni

• Collaborate with Renewal Managers and Account Managers to align customer needs.
• Provide strategic guidance to ensure adoption of Meltwater solutions.
• Empower clients with tools to cultivate advocacy and strong billing relationships.
• Tailor solutions by understanding customers' context and objectives.
• Identify upsell/cross-sell opportunities with the Account Manager team.
• Engage accounts ahead of renewal dates to support renewals and mitigate risks.
• Own customer account gross retention and high levels of satisfaction.
• Drive client engagement and product adoption for ongoing value.
• Conduct onboarding and training for new customers.
• Gather feedback through executive business reviews for continuous improvement.
• Identify expansion opportunities and communicate to Account Managers.

Conoscenze

Customer success

Account management

Communication

English proficiency

Formazione

Bachelor's degree or higher

Descrizione del lavoro

Meltwater is hiring a Customer Success Manager to ensure ongoing adoption, success, and satisfaction for our customers. You will guide product adoption, mitigate risk, and train users, while collaborating with Renewal Managers and Account Managers.

We offer a hybrid work model, strong development opportunities, and a culture that values mentorship and inclusion. Your focus will be on delivering measurable outcomes and customer value.