Senior SaaS Account Manager - ARR Growth

Anew Recruit; Durham (NC); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid work flexibility

Comprehensive benefits

Résumé du poste

Anew Recruit’s client, a high-growth SaaS company, is seeking a Customer Account Manager to support and grow SMB accounts and drive ARR growth. The CAM will nurture relationships with executives, identify expansion opportunities, and lead multi-stakeholder deals across finance, operations, and leadership teams in a hybrid Durham, NC setting.

You will be measured on quota attainment, account plans, and proactive pipeline generation, with strong CRM discipline and collaboration with Marketing, CS,

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 4–8+ years SaaS sales, account management, or revenue-focused roles.
• Measurable ARR growth with existing customers.
• Strong in SMB and Mid-Market selling.
• Excellent communication, negotiation and executive engagement skills.
• Strong forecasting discipline and CRM management.
• Ability to manage multiple opportunities and stakeholders.
• Experience in SaaS/FinTech/ERP/payroll/tax/compliance preferred.
• Experience with ERP ecosystems (NetSuite, SAP, Oracle, MS Dynamics a plus).

Responsabilités

• Own a portfolio of SMB accounts with ARR growth and retention responsibility.
• Exceed quota through proactive pipeline generation and whitespace opportunities.
• Develop strategic account plans for long-term growth and multi-product adoption.
• Build trusted relationships with Finance, Tax, Operations and executives.
• Position solutions around measurable business outcomes: compliance, efficiency, scalability, risk reduction.
• Lead complex deal cycles: negotiations, forecasting, strategy.
• Identify churn risks early and drive retention initiatives.
• Maintain pipeline discipline and forecast accuracy in Salesforce.
• Collaborate with Marketing, Customer Success, Product and Leadership for a seamless experience.
• Act as a strategic partner and uncover new revenue within existing base.

Connaissances

SaaS sales

Account management

Executive engagement

Forecasting

Pipeline generation

Cross-functional

Autonomous work

Upsell & cross-sell

Formation

Bachelor’s degree or equivalent

Outils

Salesforce

Description du poste

Anew Recruit’s client, a high-growth SaaS company, is seeking a Customer Account Manager to support and grow SMB accounts and drive ARR growth. The CAM will nurture relationships with executives, identify expansion opportunities, and lead multi-stakeholder deals across finance, operations, and leadership teams in a hybrid Durham, NC setting.

You will be measured on quota attainment, account plans, and proactive pipeline generation, with strong CRM discipline and collaboration with Marketing, CS,