Account Manager (CAM) – SMB

Anew Recruit; Durham (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work flexibility

Comprehensive benefits

Job summary

Anew Recruit’s client, a high-growth SaaS company, is seeking a Customer Account Manager to support and grow SMB accounts and drive ARR growth. The CAM will nurture relationships with executives, identify expansion opportunities, and lead multi-stakeholder deals across finance, operations, and leadership teams in a hybrid Durham, NC setting.

You will be measured on quota attainment, account plans, and proactive pipeline generation, with strong CRM discipline and collaboration with Marketing, CS,

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 4–8+ years SaaS sales, account management, or revenue-focused roles.
• Measurable ARR growth with existing customers.
• Strong in SMB and Mid-Market selling.
• Excellent communication, negotiation and executive engagement skills.
• Strong forecasting discipline and CRM management.
• Ability to manage multiple opportunities and stakeholders.
• Experience in SaaS/FinTech/ERP/payroll/tax/compliance preferred.
• Experience with ERP ecosystems (NetSuite, SAP, Oracle, MS Dynamics a plus).

Responsibilities

• Own a portfolio of SMB accounts with ARR growth and retention responsibility.
• Exceed quota through proactive pipeline generation and whitespace opportunities.
• Develop strategic account plans for long-term growth and multi-product adoption.
• Build trusted relationships with Finance, Tax, Operations and executives.
• Position solutions around measurable business outcomes: compliance, efficiency, scalability, risk reduction.
• Lead complex deal cycles: negotiations, forecasting, strategy.
• Identify churn risks early and drive retention initiatives.
• Maintain pipeline discipline and forecast accuracy in Salesforce.
• Collaborate with Marketing, Customer Success, Product and Leadership for a seamless experience.
• Act as a strategic partner and uncover new revenue within existing base.

Skills

SaaS sales

Account management

Executive engagement

Forecasting

Pipeline generation

Cross-functional

Autonomous work

Upsell & cross-sell

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Our client high-growth SaaS organization focused on helping businesses simplify complex financial and compliance processes is seeking a Customer Account Manager (CAM) to support and grow existing SMB customer accounts.

This role is ideal for someone who thrives in relationship-driven sales, enjoys partnering closely with customers, and has a strong ability to identify expansion opportunities while delivering an exceptional customer experience. The CAM will play a key role in driving Annual Recurring Revenue (ARR), customer retention, and long-term account growth across an assigned book of business.

This is a hybrid role that must be based in Durham, NC.

About You:

• You have 4–8+ years of experience in quota-carrying SaaS sales, account management, or customer growth roles.
• You consistently exceed quota and have a proven track record of 110%+ attainment.
• You are highly skilled at expanding existing customer accounts through strategic upsell and cross-sell motions.
• You are confident engaging executive stakeholders including Controllers, VP Finance leaders, and CFOs.
• You know how to create pipeline opportunities proactively instead of relying solely on inbound demand.
• You have experience managing complex, multi-threaded sales cycles across multiple stakeholders.
• You are disciplined with forecasting, CRM hygiene, and opportunity management.
• You thrive in a hybrid environment and are comfortable operating autonomously while collaborating cross-functionally.

What You Will Do:

• You will own a portfolio of SMB customer accounts with full accountability for ARR growth, retention, and expansion.
• You will consistently exceed quota through proactive pipeline generation and whitespace opportunity identification.
• You will develop and execute strategic account plans focused on long-term customer growth and multi-product adoption.
• You will build trusted relationships across Finance, Tax, Operations, and executive leadership teams.
• You will position solutions around measurable business outcomes including compliance, operational efficiency, scalability, and risk reduction.
• You will lead complex deal cycles including negotiations, forecasting, and deal strategy execution.
• You will identify churn risks early and proactively drive customer retention initiatives.
• You will maintain strong pipeline discipline and forecasting accuracy within Salesforce or equivalent CRM platforms.
• You will collaborate with Marketing, Customer Success, Product, and Leadership teams to deliver a seamless customer experience.
• You will act as a strategic partner to customers while uncovering new revenue opportunities within the existing account base.

What You Will Need:

• Bachelor’s degree or equivalent practical experience.
• 4–8+ years of experience in SaaS sales, customer account management, or revenue-focused customer growth roles.
• Proven success managing existing customer relationships with measurable ARR growth results.
• Strong experience selling into SMB and Mid-Market organizations.
• Excellent communication, presentation, negotiation, and executive engagement skills.
• Strong forecasting discipline and CRM management experience.
• Ability to manage multiple opportunities and stakeholders simultaneously.
• Experience in SaaS, FinTech, ERP, payroll, finance, tax, or compliance-focused industries is highly preferred.
• Experience working with ERP ecosystems such as NetSuite, SAP, Oracle, or Microsoft Dynamics is a plus.

What’s in it for You:

• Opportunity to manage and expand a high-value SMB customer portfolio in a growing SaaS organization.
• Strong visibility with leadership and direct impact on customer growth and retention outcomes.
• Collaborative and customer-focused sales culture with ongoing professional development.
• Competitive compensation structure with performance-based incentives.
• Comprehensive benefits and hybrid work flexibility.
• Clear career growth opportunities into senior account management and leadership roles.