Senior SaaS Customer Success Manager | Remote-First Growth

Amplemarket; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Amplemarket is seeking an experienced Customer Success Manager to own and manage a portfolio of customer accounts, guiding them from onboarding through renewal and expansion while ensuring measurable value from the platform. You will build trusted advisor relationships with stakeholders at all levels, track key metrics (NPS, ARR, retention), and proactively identify risk and upsell opportunities.

You will collaborate with product, engineering, sales, and marketing to advocate for improvements,

Qualifications

• 3+ years in customer success, account management, or a similar customer-facing role in SaaS.
• Customer-centric mindset with a passion for delivering exceptional outcomes.
• Proven ability to manage complex relationships, renewals and expansions.
• Excellent written and verbal communication, engaging with stakeholders at all levels.
• Strong organizational skills and ability to report on multiple accounts.

Responsibilities

• Own and manage a portfolio of customer accounts from onboarding to renewal.
• Act as a trusted advisor, guiding customers to achieve their business goals with Amplemarket.
• Lead onboarding, including live product trainings for new customers.
• Track and report on key metrics like satisfaction, retention, and growth.
• Identify expansion opportunities and manage upsell initiatives.
• Proactively monitor account health and mitigate churn risks.
• Represent the voice of the customer to product, engineering, sales, and marketing.
• Help define and refine customer success workflows and best practices.

Skills

Account management

Relationship building

SaaS CS

Onboarding

Renewals

Upsell

Communication

Analytical skills

Job description

Amplemarket is seeking an experienced Customer Success Manager to own and manage a portfolio of customer accounts, guiding them from onboarding through renewal and expansion while ensuring measurable value from the platform. You will build trusted advisor relationships with stakeholders at all levels, track key metrics (NPS, ARR, retention), and proactively identify risk and upsell opportunities.

You will collaborate with product, engineering, sales, and marketing to advocate for improvements,