Strategic Customer Account Manager — Growth & Renewals

Sage City; Lawrenceville (GA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Coverage

Vision Coverage

401(k) Match

PTO 32 days

Parental Leave 18 weeks

Volunteer Days 5 per year

Tuition Reimbursement $5,250/yr

Wellness Rewards Program

Career Development Library

Job summary

Sage City is hiring a Customer Account Manager in a hybrid role that involves three days a week in the Lawrenceville, GA office. You will drive revenue from the existing installed base via add-ons, plan proactive engagement, and manage renewals and migrations.

Strong channel-experience and SaaS knowledge are valued, with a focus on customer satisfaction. The role emphasizes collaboration with Sage teams, partners, and customers, and requires solid forecasting and CRM discipline to ensure

Qualifications

• 3+ years of indirect sales experience (channel).
• Advanced Microsoft Office and computer skills.
• Detail-oriented with strong organizational and time-management abilities.
• Experience with software/SaaS, and B2B consultative selling.

Responsibilities

• Manage renewal process for accounts and drive add-on sales.
• Develop and maintain strategic plans to engage assigned customers.
• Resolve issues and escalate to stakeholders as needed.
• Build strong customer relationships and deliver customer-centric solutions.
• Use Fusion and Salesforce to track activities and forecast accurately.

Skills

Indirect Sales

Channel Partnerships

B2B Sales

Sales Forecasting

Customer Relationship Management

Tools

Salesforce

Fusion

Job description

Sage City is hiring a Customer Account Manager in a hybrid role that involves three days a week in the Lawrenceville, GA office. You will drive revenue from the existing installed base via add-ons, plan proactive engagement, and manage renewals and migrations.

Strong channel-experience and SaaS knowledge are valued, with a focus on customer satisfaction. The role emphasizes collaboration with Sage teams, partners, and customers, and requires solid forecasting and CRM discipline to ensure