Senior Route Dispatcher & Team Lead

Universal Logistics Holdings, Inc.; Indiana (PA); On-site; USD 52,000 - 76,000; Full time

Job summary

Universal Logistics Holdings, Inc. is seeking a Route Supervisor in Indiana to lead daily dispatch, coordinate drivers, and monitor freight movement to ensure on-time delivery.

You will act as the hub for driver, customer, and warehouse communication, addressing exceptions and maintaining service levels. The ideal candidate has 0–3+ years in dispatch or logistics, strong communication skills, and a working knowledge of TMS/dispatch tools and Excel.

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem-solving, analytical, and attention-to-detail skills.
• Proven ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Lead daily dispatch: Coordinate routes, assign drivers, and monitor freight movements to meet service windows and KPIs.
• Be the communication hub: primary contact for drivers, customers, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow: track inbound/outbound loads, reconcile discrepancies, escalate risks to maintain on-time performance.
• Ensure safety and compliance: reinforce DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem-solve in real time: triage service issues (breakdowns, delays, accessorial), initiate corrective actions, document incidents.
• Report and improve: maintain operational records and contribute ideas to improve on-time service, quality, and cost.

Skills

Dispatch experience

Logistics knowledge

Communication skills

Problem solving

Multitasking

Education

Bachelor’s degree preferred

Tools

TMS/Dispatch tools

Excel/Sheets

Job description

Universal Logistics Holdings, Inc. is seeking a Route Supervisor in Indiana to lead daily dispatch, coordinate drivers, and monitor freight movement to ensure on-time delivery.

You will act as the hub for driver, customer, and warehouse communication, addressing exceptions and maintaining service levels. The ideal candidate has 0–3+ years in dispatch or logistics, strong communication skills, and a working knowledge of TMS/dispatch tools and Excel.