SR ROUTE SUPERVISOR

Universal Logistics Holdings Inc.; Dearborn (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is seeking a Dispatch Coordinator to align daily routes, driver assignments, and customer communications to ensure on-time delivery.

You will monitor shipments, assist with scheduling, and uphold DOT regulations and safety standards while collaborating with customers and operations leadership to resolve issues and improve service performance.

Qualifications

• Bachelor's degree preferred in supply chain, logistics, transportation, business, or related field.
• Experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations preferred.
• Prior leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Excel and Office apps.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service.
• Serve as primary contact for drivers, customers, dispatch, and leadership.
• Monitor freight movement and communicate shipment updates and delays.
• Support driver scheduling, attendance, and staffing requirements.
• Ensure DOT and company policy compliance; coach and provide feedback.
• Maintain reports and compliance records; support dispatch operations.
• Collaborate with customer representatives to resolve concerns and support production requirements.
• Promote safety, accountability, and customer service.
• Drive continuous improvement for operational efficiency and service performance.

Skills

Strong communication

Leadership

Problem solving

Excel

Customer service

Attention to detail

Education

Bachelor's degree in Supply Chain, Logistics, Transportation, Business, or related field

Tools

Microsoft Excel

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.Key ResponsibilitiesCoordinate daily routes and driver assignments to ensure on-time service and customer satisfactionServe as the primary point of contact for drivers, customers, dispatch, and operations leadershipMonitor freight movement and communicate shipment updates, delays, and service issuesSupport driver scheduling, attendance tracking, and staffing requirementsEnsure drivers are operating safely and in compliance with company policies and DOT regulationsInvestigate and resolve transportation, service, and driver-related issuesProvide coaching, training, and performance feedback to driversTrack operational KPIs related to service, safety, productivity, attendance, and equipment utilizationMaintain accurate reports, operational documentation, and compliance recordsSupport daily dispatch operations and troubleshoot transportation issues as they ariseCollaborate with customer representatives to resolve concerns and support production requirementsPromote a culture of safety, accountability, and customer serviceSupport continuous improvement initiatives focused on operational efficiency and service performanceQualificationsBachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plusPrevious experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferredPrior leadership or supervisory experience preferredStrong communication and interpersonal skillsAbility to work in a fast-paced, customer-driven environmentStrong problem-solving and decision-making abilitiesProficiency with Microsoft Excel and other Microsoft Office applicationsAbility to lead, coach, and hold employees accountableWorking knowledge of transportation operations and DOT regulations preferredStrong attention to detail and ability to effectively troubleshoot operational issuesFlexibility to support varying schedules and operational needs