SR Special Ops Supervisor

Universal Logistics Holdings; Smyrna (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is seeking a dispatcher to lead daily dispatch operations, coordinate routes, and monitor freight to meet service KPIs. You will serve as the communication hub for drivers, customers, and warehouse teams, ensuring timely updates and issue resolution.

The ideal candidate has 0-3+ years in dispatch or related fields, strong communication, and a proactive mindset.

Qualifications

• 0-3+ years in dispatch, logistics, manufacturing, or distribution.
• Clear, professional written and verbal communication skills.
• Strong problem-solving, analytical and attention-to-detail.
• Leadership mindset to coach and support front-line teams.

Responsibilities

• Lead daily dispatch: Coordinate routes, assign drivers, monitor freight movement.
• Be the communication hub: Provide updates to drivers, customers, and warehouse teams.
• Manage material flow: Track inbound/outbound loads and reconcile discrepancies.
• Ensure safety and compliance: Enforce DOT/OSHA standards and coach for improvement.
• Optimize resources: Build driver/equipment schedules and balance workloads.
• Problem-solve in real time: Triage service issues and document incidents.
• Report and improve: Maintain records and suggest on-time/service improvements.

Skills

Written & verbal communication

Problem-solving & analytical thinking

Multitasking & organization

Leadership & coaching

Education

Bachelor's degree preferred

Tools

TMS/Dispatch tools

Excel/Sheets

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area.

Job Description

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply-chain services that drive efficiency, accuracy, and value for our customers.

Responsibilities will include but not be limited to:

• Lead daily dispatch : Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub : Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow : Track inbound/outbound loads, reconcile discrepancies, and elevate risks to maintain on-time performance.
• Ensure safety and compliance : Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources : Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem-solve in real time : Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
• Report and improve : Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on-time service, quality, and cost.

The ideal candidate should possess the following:

• 0-3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor's degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem-solving, analytical, and attention-to-detail skills.
• Proven ability to multitask and stay organized in a fast-paced environment.
• Leadership mindset with the ability to coach and support front-line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.