SR Special Ops Supervisor

Universal Logistics Holdings, Inc.; Smyrna, Northern (TN, KY); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is seeking a proactive dispatch professional to lead daily routes, coordinate drivers, and monitor performance across the supply chain in North America. The role emphasizes safety, compliance, and cost control within a fast-paced environment.

Ideal candidates have 0–3+ years in dispatch or logistics, strong communication skills, and a leadership mindset to coach frontline teams.

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Clear, professional written and verbal communication skills.
• Strong problem-solving, analytical, and attention-to-detail skills.
• Leadership mindset with the ability to coach and support front-line teams.

Responsibilities

• Lead daily dispatch: Coordinate routes, assign drivers, and monitor freight to meet service windows and KPIs.
• Be the communication hub: Serve as the main contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and ensure accurate records.
• Ensure safety and compliance: Reinforce policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem-solve in real time: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, document incidents.
• Report and improve: Maintain operational records and contribute ideas to improve on-time service, quality, and cost.

Education

Bachelor’s degree preferred

Tools

TMS/dispatch tools

Excel/Sheets

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value‑added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area.

Job Description

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset‑based and asset‑light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply‑chain services that drive efficiency, accuracy, and value for our customers.

Responsibilities

• Lead daily dispatch: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and
• Ensure safety and compliance: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem‑solve in real time: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
• Report and improve: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.

The ideal candidate should possess the following

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem‑solving, analytical, and attention‑to‑detail skills.
• Proven ability to multitask and stay organized in a fast‑paced environment.
• Leadership mindset with the ability to coach and support front‑line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.