Senior Dispatch & Logistics Operations Lead

Universal Logistics Holdings, Inc.; Smyrna, Northern (TN, KY); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is seeking a proactive dispatch professional to lead daily routes, coordinate drivers, and monitor performance across the supply chain in North America. The role emphasizes safety, compliance, and cost control within a fast-paced environment.

Ideal candidates have 0–3+ years in dispatch or logistics, strong communication skills, and a leadership mindset to coach frontline teams.

Qualifications

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Clear, professional written and verbal communication skills.
• Strong problem-solving, analytical, and attention-to-detail skills.
• Leadership mindset with the ability to coach and support front-line teams.

Responsibilities

• Lead daily dispatch: Coordinate routes, assign drivers, and monitor freight to meet service windows and KPIs.
• Be the communication hub: Serve as the main contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and ensure accurate records.
• Ensure safety and compliance: Reinforce policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem-solve in real time: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, document incidents.
• Report and improve: Maintain operational records and contribute ideas to improve on-time service, quality, and cost.

Education

Bachelor’s degree preferred

Tools

TMS/dispatch tools

Excel/Sheets

Job description

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is seeking a proactive dispatch professional to lead daily routes, coordinate drivers, and monitor performance across the supply chain in North America. The role emphasizes safety, compliance, and cost control within a fast-paced environment.

Ideal candidates have 0–3+ years in dispatch or logistics, strong communication skills, and a leadership mindset to coach frontline teams.