Route Supervisor

Universal Logistics Holdings, Inc.; Gary (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Universal Logistics Holdings, Inc. is seeking a Route Supervisor in Gary, Indiana to support daily transportation operations and coordinate driver activity on dedicated routes.

You will serve as the primary liaison among drivers, customers, dispatch, and leadership to ensure smooth freight movement and exceptional service. The role emphasizes safety, compliance with DOT regulations, and proactive communication.

Qualifications

• Bachelor's degree preferred in Supply Chain, Logistics, Transportation, Business, or related field.
• Prior experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred.
• Prior leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-driven environment.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to lead, coach, and hold employees accountable.
• Working knowledge of transportation operations and DOT regulations preferred.
• Ability to manage multiple priorities and adapt to changing operational needs.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and workforce planning activities.
• Ensure drivers are operating safely and in compliance with company policies and DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Assist with fleet utilization, route planning, and daily operational execution.
• Collaborate with customer representatives to resolve concerns and support service requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and performance.
• Assist management with staffing, employee development, and day-to-day operational leadership.

Skills

Communication skills

Leadership

Problem-solving

Microsoft Excel

Education

Bachelor's degree in Supply Chain / Logistics

Tools

Microsoft Excel

Microsoft Office

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Gary, Indiana, supporting dedicated transportation operations.

The operation plays a critical role in coordinating daily freight movement, managing driver activity, supporting customer requirements, and ensuring seamless communication between customers, drivers, dispatch, and operational leadership.

Position Overview

The Route Supervisor is responsible for supporting the day-to-day execution of transportation operations while ensuring customer expectations, service requirements, and operational goals are consistently achieved. This role provides direct support to drivers and operational personnel while helping maintain a safe, efficient, and customer-focused operation.

Key Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues
• Support driver scheduling, attendance tracking, and workforce planning activities
• Ensure drivers are operating safely and in compliance with company policies and DOT regulations
• Investigate and resolve transportation, service, and driver-related issues
• Provide coaching, training, and performance feedback to drivers
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
• Maintain accurate reports, operational documentation, and compliance records
• Assist with fleet utilization, route planning, and daily operational execution
• Collaborate with customer representatives to resolve concerns and support service requirements
• Promote a culture of safety, accountability, and customer service
• Support continuous improvement initiatives focused on operational efficiency and performance
• Assist management with staffing, employee development, and day-to-day operational leadership

Qualifications

• Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plus
• Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred
• Prior leadership or supervisory experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, customer-driven environment
• Strong problem-solving and decision-making abilities
• Proficiency with Microsoft Excel and other Microsoft Office applications
• Ability to lead, coach, and hold employees accountable
• Working knowledge of transportation operations and DOT regulations preferred
• Ability to manage multiple priorities and adapt to changing operational needs
• Strong organizational skills and attention to detail

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.