Route Supervisor — Logistics Operations Lead

Universal Logistics Holdings, Inc.; Gary (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Universal Logistics Holdings, Inc. is seeking a Route Supervisor in Gary, Indiana to support daily transportation operations and coordinate driver activity on dedicated routes.

You will serve as the primary liaison among drivers, customers, dispatch, and leadership to ensure smooth freight movement and exceptional service. The role emphasizes safety, compliance with DOT regulations, and proactive communication.

Qualifications

• Bachelor's degree preferred in Supply Chain, Logistics, Transportation, Business, or related field.
• Prior experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred.
• Prior leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-driven environment.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to lead, coach, and hold employees accountable.
• Working knowledge of transportation operations and DOT regulations preferred.
• Ability to manage multiple priorities and adapt to changing operational needs.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and workforce planning activities.
• Ensure drivers are operating safely and in compliance with company policies and DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Assist with fleet utilization, route planning, and daily operational execution.
• Collaborate with customer representatives to resolve concerns and support service requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and performance.
• Assist management with staffing, employee development, and day-to-day operational leadership.

Skills

Communication skills

Leadership

Problem-solving

Microsoft Excel

Education

Bachelor's degree in Supply Chain / Logistics

Tools

Microsoft Excel

Microsoft Office

Job description

Universal Logistics Holdings, Inc. is seeking a Route Supervisor in Gary, Indiana to support daily transportation operations and coordinate driver activity on dedicated routes.

You will serve as the primary liaison among drivers, customers, dispatch, and leadership to ensure smooth freight movement and exceptional service. The role emphasizes safety, compliance with DOT regulations, and proactive communication.