Senior Robotics Support Engineer - 24/7 On-Call

Johnson & Johnson Co.; Oregon; Hybrid; USD 71,000 - 114,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Long-term incentive program

Job summary

Johnson & Johnson MedTech is seeking a Senior Robotics Technical Support Engineer in the Eastern Timezone, with potential remote work on a case-by-case basis within the United States. You will support robotic capital products, diagnose issues, and mentor junior staff while collaborating with cross-functional teams in a fast-growing robotics ecosystem.

The role requires 6+ years of experience, 2+ years in technical support, and strong problem-solving, communication, and time-management skills.

Qualifications

• Associate’s Degree or Technical Certification in Robotics, Software, Electronics, Mechanical Engineering or related field.
• 6+ years of work experience with at least 2+ years in Technical Support, Field Service, Product Support, or advanced Customer Support.
• Strong troubleshooting, clear written and verbal communication, and customer-focused service.
• Follows Credo principles, detail-oriented, adaptable with strong time management.
• Ability to prioritize and resolve customer issues with appropriate actions.

Responsibilities

• Demonstrate outstanding customer support and maintain knowledge of J&J MedTech products.
• Provide 24/7 on-call support for robotic capital products and assist during off-hours emergencies.
• Apply troubleshooting concepts to new situations and act as a product specialist.
• Participate in customer training activities and mentor junior staff.
• Handle complex inquiries via phone, email, or other channels and manage product-line processes.
• Coordinate information dissemination and contribute to continuous improvement.

Skills

Technical troubleshooting

Customer support

Communication

Time management

Problem solving

Teamwork

Education

Associate’s Degree or Technical Certification in Robotics

Tools

ERP systems

CRM software

Linux

Job description

Johnson & Johnson MedTech is seeking a Senior Robotics Technical Support Engineer in the Eastern Timezone, with potential remote work on a case-by-case basis within the United States. You will support robotic capital products, diagnose issues, and mentor junior staff while collaborating with cross-functional teams in a fast-growing robotics ecosystem.

The role requires 6+ years of experience, 2+ years in technical support, and strong problem-solving, communication, and time-management skills.