Senior Robotics Tech Support Engineer (Remote Optional)

Johnson & Johnson Co.; United States; Hybrid; USD 71,000 - 131,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Business accident insurance

Group legal insurance

Vacation and paid time off

Job summary

Johnson & Johnson MedTech is seeking a Senior Robotics Technical Support Engineer to provide high-level technical support for robotic capital equipment. The role is based in the United States with potential remote consideration on a case-by-case basis and requires participation in on-call coverage and cross-functional collaboration.

You will mentor junior staff, coordinate with Field Service Engineers, and drive resolution of complex technical issues while maintaining quality system policies.

Qualifications

• Associate’s Degree or Technical Certification in Robotics, Software, Electronics, Mechanical Engineering or related field.
• 6+ years of work experience with at least 2+ years in Technical Support, Field Service or related roles.
• Strong technical troubleshooting and analytical skills.
• Excellent written and verbal communication; adaptable and detail-oriented.

Responsibilities

• Provide customer-focused technical support for robotic capital equipment.
• Triangulate and resolve inquiries, apply advanced troubleshooting, and determine actions for resolution.
• Collaborate with cross-functional partners and mentor junior TSEs.
• Support on-call coverage and participate in training activities.

Skills

Technical troubleshooting

Customer support

Clear communication

Time management

Critical thinking

Team collaboration

Mentoring

Problem solving

Quality focus

Education

Associate’s Degree or Technical Certification in Robotics/Engineering

Tools

ERP

CRM

Linux

Job description

Johnson & Johnson MedTech is seeking a Senior Robotics Technical Support Engineer to provide high-level technical support for robotic capital equipment. The role is based in the United States with potential remote consideration on a case-by-case basis and requires participation in on-call coverage and cross-functional collaboration.

You will mentor junior staff, coordinate with Field Service Engineers, and drive resolution of complex technical issues while maintaining quality system policies.