Robotics Support Engineer II – Remote-Eligible

Johnson & Johnson Co.; Santa Clara (CA); Hybrid; USD 60,000 - 97,000; Full time

Job summary

Johnson & Johnson MedTech is hiring a Robotic Technical Support Engineer II to provide remote and occasional on-site technical support for our robotic systems across the United States. You will serve as the first line of technical assistance for customers, field service engineers, and regional teams, using remote diagnostics to resolve issues.

The role requires at least two years in medical contact centers, strong troubleshooting, and clear communication.

Qualifications

• Associate’s Degree or Technical Certification in Robotics, Software, Electronics, Mechanical Engineering or related field.
• Minimum 2+ years’ experience in medical contact center and/or remotely handling customer/patient service issues.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer-focus.

Responsibilities

• Demonstrating outstanding customer support and maintaining knowledge of applicable J&J MedTech products and services.
• Participating in weekend and off-hours emergency on-call coverage to ensure 24/7 technical support for customers requiring assistance with Robotics capital equipment.
• Applying technical knowledge and troubleshooting skills to triage capital equipment issues and determine the appropriate course of action.
• Serving as a product specialist for assigned product line(s) and providing technical expertise to support business partner and customer training activities.
• Managing assigned product-specific processes and resources to support effective technical support operations.
• Applying troubleshooting principles to assess, resolve, and appropriately raise new or unfamiliar issues.
• Focusing on the coordination, facilitation, and dissemination of information regarding assigned J&J Medtech product line(s) and related technical support activity.

Skills

Technical troubleshooting

Customer support

Time management

Decision making

Critical thinking

Teamwork

Communication

Education

Associate’s Degree or Tech Certification

Tools

ERP

CRM

Linux

Programming languages

Job description

Johnson & Johnson MedTech is hiring a Robotic Technical Support Engineer II to provide remote and occasional on-site technical support for our robotic systems across the United States. You will serve as the first line of technical assistance for customers, field service engineers, and regional teams, using remote diagnostics to resolve issues.

The role requires at least two years in medical contact centers, strong troubleshooting, and clear communication.