Robotics Technical Support Engineer II — Remote-ready

Johnson & Johnson Co.; United States; Hybrid; USD 60,000 - 97,000; Full time

Benefits offered by this job

Long-term incentive program

Medical, dental, vision benefits

401(k) plan

Job summary

Johnson & Johnson MedTech is recruiting for a Robotic Technical Support Engineer II within the Robotic Technical Support organization, located in the Eastern Timezone. Remote work may be considered on a case-by-case basis within the United States.

The role focuses on providing remote and occasional onsite technical support for Robotic Technical Solutions, including OTTAVA and MONARCH platforms, to customers and field personnel.

Qualifications

• Associate’s Degree or Technical Certification in Robotics, Software, Electronics, Mechanical Engineering or related field.
• Minimum 2+ years’ experience in medical contact center and/or remotely handling customer/patient service issues within a medical environment.
• Technical troubleshooting and strong communication skills.

Responsibilities

• Provide remote and occasional onsite technical support for J&J MedTech products to customers and field personnel.
• Participate in on-call coverage for 24/7 support of Robotics capital equipment.
• Act as product specialist and support training activities for assigned product lines.
• Coordinate with peers to improve internal processes and information dissemination.

Skills

Technical Troubleshooting

Customer Support

Clear Communication

Detail Oriented

Time Management

Prioritization

Decision Making

Critical Thinking

Teamwork

Continuous Improvement

Education

Associate’s Degree or Technical Certification in Robotics/Engineering

Tools

ERP

CRM

Linux

Programming Languages

Job description

Johnson & Johnson MedTech is recruiting for a Robotic Technical Support Engineer II within the Robotic Technical Support organization, located in the Eastern Timezone. Remote work may be considered on a case-by-case basis within the United States.

The role focuses on providing remote and occasional onsite technical support for Robotic Technical Solutions, including OTTAVA and MONARCH platforms, to customers and field personnel.