Senior Robotics Support Engineer (Remote-Eligible)

Johnson & Johnson Co.; Santa Clara (CA); On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

Bonus opportunities

Comprehensive benefits

Retirement plan

Job summary

Johnson & Johnson MedTech is seeking a Senior Robotics Technical Support Engineer to join the Robotic Technical Support team in the Eastern Timezone, with remote work possible within the United States. This role focuses on providing expert technical support for robotic capital products and collaborating with cross-functional partners to ensure customer satisfaction.

You will troubleshoot electronics, maintain product knowledge, and mentor junior staff while delivering on-call coverage and

Qualifications

• 6+ years of work experience with a minimum of 2+ years in Technical Support, Field Service, Product Support, or advanced Customer Support.
• Strong technical troubleshooting skills and effective written and verbal communication.
• Customer-focused with detail orientation and strong time management.

Responsibilities

• Provide outstanding customer support and maintain knowledge of J&J MedTech products and services.
• Ensure 24/7 on-call support for robotic capital products, including weekend and off-hours coverage.
• Mentor less experienced Technical Support personnel and coordinate information across teams.

Skills

Technical troubleshooting

Clear communication

Customer focus

Detail oriented

Time management

Prioritization

Problem solving

Teamwork

Regulatory knowledge

Growth mindset

Education

Associate’s Degree or Technical Certification in Robotics

Tools

Linux

ERP experience

CRM experience

Programming languages

Job description

Johnson & Johnson MedTech is seeking a Senior Robotics Technical Support Engineer to join the Robotic Technical Support team in the Eastern Timezone, with remote work possible within the United States. This role focuses on providing expert technical support for robotic capital products and collaborating with cross-functional partners to ensure customer satisfaction.

You will troubleshoot electronics, maintain product knowledge, and mentor junior staff while delivering on-call coverage and