Senior Robotics & Diagnostics Technician

DoorDash USA; Mesa (AZ); On-site; USD 72,000 - 102,000; Full time

Job summary

DoorDash Labs in Mesa, AZ is hiring a Senior Service Technician to diagnose, repair, and maintain our robotic fleet on the PM shift. You will work on-site, collaborate with Level 2 Technicians, and own a heavy workload with minimal supervision.

The role emphasizes advanced diagnostics, documentation, and hands-on electrical and mechanical troubleshooting. Experience with robotics or fleet service, plus familiarity with JIRA or MaintainX, is valued; a valid US driver's license is required.

Qualifications

• 2+ years of service work experience.
• Curiosity and an inclination for all things mechanical and repair.
• Strong communication and documentation skills.
• Prior experience in vehicle or fleet service, robotics, or aircraft is a major plus.
• Experience with JIRA, MaintainX, and other service tools and systems is a major plus.

Responsibilities

• Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data.
• Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision.
• Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts.
• Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base.
• Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks.
• Work independently to manage and prioritize assigned workload effectively.
• Calibrates, configures, and maintains specialized diagnostic tools and test equipment.

Skills

Service work experience

Mechanical aptitude

Communication and documentation

Fleet service / robotics experience

JIRA MaintainX experience

Job description

DoorDash Labs in Mesa, AZ is hiring a Senior Service Technician to diagnose, repair, and maintain our robotic fleet on the PM shift. You will work on-site, collaborate with Level 2 Technicians, and own a heavy workload with minimal supervision.

The role emphasizes advanced diagnostics, documentation, and hands-on electrical and mechanical troubleshooting. Experience with robotics or fleet service, plus familiarity with JIRA or MaintainX, is valued; a valid US driver's license is required.