Senior Service Technician, Service Operations, Labs (AM Shift) - DoorDash Dot

DoorDash USA; Mesa (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

DoorDash Labs is seeking a Senior Service Technician to join the Service Operations team in Mesa, AZ for the AM shift. You will perform advanced diagnostics and repairs to keep our robotic fleet running, working with minimal supervision on-site.

The role requires 2+ years of service experience, strong mechanical aptitude, and excellent documentation. Experience with robotics or autonomous vehicles is a plus, with a valid U.S. driver’s license and clean MVR.

Qualifications

• 2+ years of service work experience.
• Curiosity for all things mechanical and repair.
• Strong communication and documentation skills.
• Experience with electric or autonomous vehicles, robotics, or aircraft is a plus.
• Valid U.S. driver’s license and a clean MVR.

Responsibilities

• Diagnose complex faults in robotic systems and supporting vehicles.
• Perform advanced repairs on intricate electrical systems and hardware with minimal supervision.
• Interpret manuals, schematics, and diagnostic flowcharts to guide troubleshooting.
• Document diagnostic processes, root cause hypotheses, and repair details in the service system.
• Provide mentorship and guidance to Level 2 Technicians.
• Work independently to manage and prioritize workload.
• Calibrate, configure, and maintain diagnostic tools and test equipment.

Skills

Service experience

Mechanical intuition

Documentation skills

JIRA

MaintainX

Driver's license

Job description

Senior Service Technician, Service Operations, Labs (AM Shift) - DoorDash Dot

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

As a Senior member of our Service Operations team at DoorDash Labs, you'll take on advanced diagnostic and repair work that keeps our robot fleet running. You'll work closely with the Associate Operations Manager and own your workload with minimal supervision.
This is an on-site role with expectations of 100% in-office presence in Mesa, AZ. This position is available on the AM shift (7:00 AM – 3:30 PM), five days per week, including at least one weekend day.

You’re excited about this opportunity because you will…

• Execute any Senior Service Technician task and:
• Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data
• Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision
• Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts
• Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base
• Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks
• Work independently to manage and prioritize assigned workload effectively
• Calibrates, configures, and maintains specialized diagnostic tools and test equipment

We’re excited about you because you have…

• 2+ years of service work experience
• Curiosity and an inclination for all things mechanical and repair
• Strong communication and documentation skills
• Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus
• Experience with JIRA, MaintainX, and other service tools and systems is a major plus
• Valid U.S. drivers license required and a successful completion of MVR required

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.