Senior Service Technician, Service Operations, Labs - DoorDash Dot

DoorDash; Dublin (CA); On-site; USD 45,047 - 66,262; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off

Medical, dental, and vision coverage

Disability and life insurance

Job summary

DoorDash is seeking a Senior Service Technician in Dublin, CA to join the Service Operations team. The role involves diagnosing and repairing complex faults in robotic systems and providing technical guidance to fellow technicians. Candidates should have 2+ years of service experience, strong communication skills, and familiarity with repair tools.

Benefits include a comprehensive package with a 401(k) plan, paid parental leave, and medical coverage. This position operates on a rotating shift schedule.

Qualifications

• 2+ years of service work experience.
• Prior experience in vehicle or fleet service is a major plus.
• Experience with robotics or aircraft is a strong advantage.

Responsibilities

• Diagnose complex faults in robotic systems and vehicles.
• Perform advanced repairs on electrical systems with minimal supervision.
• Document diagnostic processes and contribute to the knowledge base.

Skills

Curiosity for mechanical and repair

Strong communication skills

Documentation skills

Tools

JIRA

MaintainX

Job description

About The Role

You will be a fundamental and experienced member of the Service Operations team at DoorDash Labs, completing advanced diagnostic and repair work to maximize uptime and support our fleet utilization goals. This on‑site role, 100% in‑office in Sunnyvale, CA, reports to the Operations Manager, Service Operations.

Responsibilities

• Execute any Senior Service Technician task.
• Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles using advanced troubleshooting techniques and interpretation of complex data.
• Perform advanced repairs, including component‑level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision.
• Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts.
• Meticulously document complex diagnostic processes, root‑cause hypotheses, non‑standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base.
• Provide technical guidance, mentorship, and on‑the‑job assistance to Level 2 Technicians for challenging tasks.
• Work independently to manage and prioritize assigned workload effectively.
• Calibrate, configure, and maintain specialized diagnostic tools and test equipment.

Shift & Schedule

We operate 7 days a week, 16 hours a day to support Robot Operations. During training, you will be on a temporary schedule until your on‑the‑job training is completed over a few weeks. Once training is complete in Dublin, CA, you will move to a permanent shift assignment based on business need, either an AM or PM shift with weekend coverage. Permanent shift reassignments are provided with at least two weeks' notice.

Qualifications

• 2+ years of service work experience.
• Curiosity and an inclination for all things mechanical and repair.
• Strong communication and documentation skills.
• Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus.
• Experience with JIRA, MaintainX, and other service tools and systems is a major plus.
• Valid U.S. driver’s license required and successful completion of MVR required.

Compensation

Base salary range: $32.70–$48.10 USD per hour, localized to the employee’s work location. Compensation will be determined based on skills, prior relevant experience, and specific work location.

Benefits

DoorDash offers a comprehensive benefits package that includes a 401(k) plan with employer matching, paid parental leave, wellness benefits, commuter benefits match, paid time off, paid sick leave, medical, dental, and vision coverage, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.

EEO Statement

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent other subtler forms of inappropriate behavior.