Senior Service Technician, Service Operations, Labs (PM Shift) - DoorDash Dot

DoorDash USA; Mesa (AZ); On-site; USD 72,000 - 102,000; Full time

Job summary

DoorDash Labs in Mesa, AZ is hiring a Senior Service Technician to diagnose, repair, and maintain our robotic fleet on the PM shift. You will work on-site, collaborate with Level 2 Technicians, and own a heavy workload with minimal supervision.

The role emphasizes advanced diagnostics, documentation, and hands-on electrical and mechanical troubleshooting. Experience with robotics or fleet service, plus familiarity with JIRA or MaintainX, is valued; a valid US driver's license is required.

Qualifications

• 2+ years of service work experience.
• Curiosity and an inclination for all things mechanical and repair.
• Strong communication and documentation skills.
• Prior experience in vehicle or fleet service, robotics, or aircraft is a major plus.
• Experience with JIRA, MaintainX, and other service tools and systems is a major plus.

Responsibilities

• Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data.
• Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision.
• Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts.
• Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base.
• Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks.
• Work independently to manage and prioritize assigned workload effectively.
• Calibrates, configures, and maintains specialized diagnostic tools and test equipment.

Skills

Service work experience

Mechanical aptitude

Communication and documentation

Fleet service / robotics experience

JIRA MaintainX experience

Job description

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

As a Senior member of our Service Operations team at DoorDash Labs, you'll take on advanced diagnostic and repair work that keeps our robot fleet running. You'll work closely with the Associate Operations Manager and own your workload with minimal supervision. This role is fully on-site in Mesa, AZ, on the PM shift (2:30 PM – 11:00 PM), including at least one weekend day.

You’re excited about this opportunity because you will…

• Execute any Senior Service Technician task and:


• Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data


• Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision


• Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts


• Meticulously document complex diagnostic processes, root cause hypotheses, non-standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base


• Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks


• Work independently to manage and prioritize assigned workload effectively


• Calibrates, configures, and maintains specialized diagnostic tools and test equipment

We’re excited about you because you have…

• 2+ years of service work experience


• Curiosity and an inclination for all things mechanical and repair


• Strong communication and documentation skills


• Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus


• Experience with JIRA, MaintainX, and other service tools and systems is a major plus


• Valid U.S. drivers license required and a successful completion of MVR required

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.