Senior Revenue Ops Leader, Scaled Onboarding & Enablement

Walmart Inc.; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

Live Better U education program

Job summary

Walmart Inc. in Bentonville, AR is seeking a Senior Manager, Revenue Operations Scaled Services, Enablement and Support to lead end-to-end client onboarding and activation.

You will orchestrate cross-functional teams to establish readiness, SLAs, and scalable processes that drive measurable outcomes. The role requires strong change-management, analytical capabilities, and the ability to influence senior stakeholders across a complex matrix organization.

Qualifications

• Demonstrated ability to design and improve end-to-end business processes.
• Strong program and change-management skills to manage multiple interdependent initiatives.
• Experience working across business and technical teams to translate operational requirements into scalable system solutions.
• Strong analytical capability using metrics to identify root causes and drive decisions.
• Ability to influence senior stakeholders and drive outcomes without direct authority.

Responsibilities

• Own the end-to-end design of the client onboarding and transition journey, from commercial close through operational activation.
• Establish clear stages, milestones, readiness criteria, SLAs, ownership, and escalation paths.
• Define standard pathways and exception processes across client, product, and market scenarios.
• Analyze onboarding cycle time, wait states, manual touches, exception rates, and rework.
• Build and maintain a prioritized improvement roadmap based on impact, CX, scale, and operational effort.
• Translate client transition needs into clear business requirements for Salesforce, ServiceNow, and other tools.
• Build scalable approaches across current and future markets or banners.

Skills

End-to-end processes

Program & change management

Cross-functional collaboration

Analytical skills

Influence senior stakeholders

Complex matrix org

Executive communications

CRM/workflow/automation

Tools

CRM systems

Workflow automation

Enterprise systems

Job description

Walmart Inc. in Bentonville, AR is seeking a Senior Manager, Revenue Operations Scaled Services, Enablement and Support to lead end-to-end client onboarding and activation.

You will orchestrate cross-functional teams to establish readiness, SLAs, and scalable processes that drive measurable outcomes. The role requires strong change-management, analytical capabilities, and the ability to influence senior stakeholders across a complex matrix organization.