(USA) Senior Manager, Revenue Operations Scaled Services, Enablement and Support

Walmart, Inc.; Bentonville (AR); Presencial; USD 90.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k)

Stock purchase plan

Paid time off

Descripción de la vacante

Walmart, Inc. seeks a Senior Manager, Commercial Operations to design and orchestrate end-to-end client onboarding from contract to activation. This role will drive scalable, measurable onboarding, with cross-functional collaboration across teams to define pathways, ownership, and performance metrics.

The ideal candidate will blend systems thinking, operational excellence, and customer focus to push continuous improvements at scale within a matrix organization.

Formación

• Experience designing and improving end-to-end business processes.
• Strong program and change-management skills managing multiple initiatives.
• Ability to translate operational requirements into scalable system solutions across teams.
• Excellent analytical skills with metrics-driven decision making.
• Proven ability to influence senior stakeholders without direct authority.
• Experience in a complex, matrixed organization and cross-functional collaboration.

Responsabilidades

• Own the end-to-end onboarding and transition journey from deal close to activation.
• Define stages, milestones, readiness criteria, SLAs, ownership, and escalation paths.
• Develop standard pathways and exceptions across client, product, and market scenarios.
• Analyze onboarding cycle time, wait states, friction, and rework to identify improvements.
• Build a prioritized, impact-driven roadmap for process and system improvements.
• Translate onboarding needs into requirements for Salesforce, ServiceNow, and tools.
• Scale approaches for current and future markets or banners.

Conocimientos

End-to-end design

Change management

Cross-functional influence

Executive communication

Analytical decision-making

Herramientas

Salesforce

ServiceNow

CRM systems

Workflow automation

Enterprise software

Descripción del empleo

Position Summary...
What you'll do...Role summary:
As Senior Manager, Commercial Operations, you will lead the design, orchestration, and continuous improvement of the end-to-end client transition from commercial commitment through activation. This role will transform onboarding from a largely coordinated series of tasks and handoffs into a scalable, measurable, and increasingly automated operating capability. You will partner across teams to establish clear pathways, readiness criteria, ownership, workflows, and performance measures for client transitions. The ideal candidate combines systems thinking, operational excellence, strong cross-functional influence, and customer orientation. This leader must be able to solve immediate execution challenges while also identifying the structural changes required to support significantly greater scale.
About the team:
The Walmart Data Ventures team harnesses first-party data to create B2B products that enable merchants and suppliers to make informed, customer-focused decisions. Within this team, the Revenue Operations group drives predictable and scalable revenue growth by supporting the Commercial team’s objectives. This team emphasizes operational excellence, stakeholder engagement, and process improvement to optimize business performance. Members collaborate across functions to implement strategies that enhance efficiency and revenue outcomes. The team values strong business and financial acumen to deliver measurable impact and continuously improve revenue operations in a dynamic environment.
What you'll do:

• Own the end-to-end design of the client onboarding and transition journey, from commercial close through operational activation.
• Establish clear stages, milestones, readiness criteria, SLAs, ownership, escalation paths.
• Define standard pathways and exception processes across different client, product, and market scenarios.
• Analyze onboarding cycle time, wait states, manual touches, exception rates, rework, and other sources of friction.
• Build and maintain a prioritized improvement roadmap based on business impact, customer experience, scale, and operational effort.
• Translate client transition needs into clear business requirements for Salesforce, ServiceNow, commercial tools, product workflows.
• Build approaches that can scale across current and future markets or banners.

What you’ll bring:

• Demonstrated experience designing and improving end-to-end business processes.
• Strong program and change-management skills with the ability to manage multiple interdependent initiatives.
• Experience working across business and technical teams to translate operational requirements into scalable system solutions.
• Strong analytical capability and experience using metrics to identify root causes and drive decisions.
• Demonstrated ability to influence senior stakeholders and drive outcomes without direct authority.
• Experience operating within a complex, matrixed organization.
• Strong executive communication skills with the ability to simplify complex issues and clearly articulate decisions, risks, and tradeoffs.
• Experience with CRM, workflow-management, automation, or enterprise business systems preferred.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For Information About Benefits And Eligibility, See One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Primary Location...
1601 SE 10th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.