Manager, Revenue Operations Scaled Services, Enablement and Support

Walmart Inc.; Bentonville (AR); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

401(k)

Job summary

Walmart Inc. is seeking a Manager, Revenue Operations Scaled Services, Enablement and Support in Bentonville, AR to build scalable operating standards. You will document SOPs, maps, and playbooks, and govern critical processes across Product Commercialization, Commercial Activation, and Portfolio Planning.

You will partner with teams to simplify workflows, reduce tribal knowledge, and implement continuous improvements leveraging automation and AI where appropriate.

Qualifications

• Bachelor's degree in Business, Operations, Communications, Project Management, Education, or a related field OR equivalent practical experience.
• 2+ years of experience in process improvement, project management, business operations, business analysis, knowledge management, or a related field.
• Experience developing, documenting, or improving business processes and standard operating procedures.
• Experience working cross‑functionally with multiple stakeholders and subject matter experts.

Responsibilities

• Document and standardize critical business processes across Commercialization & Planning.
• Partner with cross‑functional teams to map end‑to‑end workflows and dependencies.
• Develop SOPs, process maps, checklists, RACIs, decision trees, and templates.
• Conduct audits to keep documentation accurate and current.

Skills

Communication skills

Process mapping

Root cause analysis

Project management

Influencing

Collaboration tools

Education

Bachelor's degree in Business or related field

Job description

Manager, Revenue Operations Scaled Services, Enablement and Support

Bentonville, AR

1601 Se 10th St
Bentonville, AR 72716-0000

R-2669162

$80,000 - $155,000/yr

Regular/ Permanent

Position Summary

Job Summary: Walmart Business is driven by a meaningful purpose: to save time, money, and hassle for businesses, nonprofits, and governments, allowing them to focus on their vital missions. This goal goes beyond just selling goods. It's about helping entrepreneurs grow their businesses, enabling nonprofits to maximize their resources, and assisting governments in improving services for their communities. As the Manager, Commercial Operations & Process Excellence for Walmart Business' Commercialization & Planning team, you will help build the operating foundation that enables the organization to execute consistently and scale effectively. You will be responsible for developing, documenting, governing, and continuously improving standard operating procedures (SOPs) and critical business processes across the functions supported by Commercialization & Planning. You will partner with subject matter experts and cross‑functional stakeholders to understand how work gets done today, identify gaps and opportunities, design improved future‑state processes, and translate complex workflows into clear, actionable documentation. This role goes beyond documenting existing processes. You will help simplify how teams work, reduce reliance on tribal knowledge, and create scalable operating standards that evolve with the business.

What you’ll do

Who You’ll Work With:

• Partner directly with Commercialization & Planning teams to understand, document, and improve critical business processes across Product Commercialization, Commercial Activation, Portfolio Planning, and Commercial Excellence.
• Collaborate cross‑functionally with Product, Sales, Marketing, Customer Success, Customer Care, Revenue Operations, Site Merchandising, Digital Experience, Membership, and other business partners to understand end‑to‑end workflows and dependencies.

Responsibilities:

Process Design & Standardization:

• Build and maintain a centralized framework for SOPs, process documentation, playbooks, process maps, and other operational resources.
• Translate complex business requirements, workflows, and technical information into clear, concise, and actionable documentation.
• Develop SOPs, process maps, checklists, RACI frameworks, decision trees, and other tools needed to drive consistent execution.
• Establish standard templates and methodologies for documenting and improving business processes.

Process Governance & Knowledge Management:

• Develop and maintain a centralized inventory of critical business processes and supporting documentation.
• Conduct recurring audits to ensure SOPs and process documentation remain accurate and current as products, systems, and business requirements evolve.
• Identify outdated or duplicative documentation and work with business owners to consolidate, update, or retire materials.
• Help create an accessible source of truth that reduces reliance on tribal knowledge and enables associates to quickly understand how work gets done.

Continuous Improvement & Operational Excellence:

• Conduct root‑cause analysis when process breakdowns, recurring escalations, or operational gaps are identified.
• Translate business learnings and recurring issues into sustainable process improvements rather than one‑time solutions.
• Identify opportunities to leverage technology, automation, and AI to improve efficiency and reduce manual work.
• Apply continuous‑improvement principles to improve the effectiveness and scalability of Commercialization & Planning operations.

Implementation & Change Adoption:

• Partner with process owners to implement new or revised processes across impacted teams.
• Ensure impacted stakeholders understand new processes, responsibilities, and ways of working.
• Support the development of communications, job aids, and other resources needed to drive process adoption.
• Gather stakeholder feedback following implementation and identify opportunities for additional improvement.

Minimum Qualifications

Education and Experience:

• Bachelor's degree in Business, Operations, Communications, Project Management, Education, or a related field OR equivalent practical experience.
• 2+ years of experience in process improvement, project management, business operations, business analysis, knowledge management, or a related field.
• Experience developing, documenting, or improving business processes and standard operating procedures.
• Experience working cross‑functionally with multiple stakeholders and subject matter experts.

Skills:

• Strong written and verbal communication skills with the ability to translate complex information into simple, actionable content.
• Strong process‑mapping, problem‑solving, and critical‑thinking capabilities.
• Ability to identify root causes, challenge existing ways of working, and recommend practical solutions.
• Strong organizational and project‑management skills with the ability to manage multiple priorities and workstreams.
• Ability to influence and drive alignment across teams without direct authority.
• Experience using collaboration, workflow, documentation, or project‑management tools.

Adaptability:

• Ability to operate effectively in a fast‑paced, evolving environment.
• Comfortable navigating ambiguity and building structure where processes may not yet exist.
• Ability to balance strategic thinking with detailed execution.
• Willingness to adapt as organizational priorities, technologies, and ways of working evolve.

Preferred Qualifications

Process Excellence & Operational Experience:

• Experience in process excellence, continuous improvement, operational transformation, or knowledge management.
• Experience facilitating process‑mapping, workflow‑design, or continuous‑improvement sessions.
• Familiarity with Lean, Six Sigma, Kaizen, or similar continuous‑improvement methodologies.
• Experience developing governance models, RACIs, operating procedures, or scalable business playbooks.

Business & Technology Experience:

• Experience supporting B2B, eCommerce, Sales, Customer Success, Customer Care, Marketing, Product, or commercialization organizations.
• Experience with process‑mapping, workflow‑management, knowledge‑management, or documentation platforms.
• Experience identifying opportunities for workflow automation and process digitization.
• Demonstrated ability to leverage technology, automation, and AI to improve productivity and operational efficiency.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may depend on a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock

Benefits you’ll enjoy

• Discount Card
• Get 10% off
• Walmart associates are eligible for a 10% discount card on most regular‑priced items and fresh produce in‑store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U
• 100% covered
• Earn a degree or in‑demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Ready to grow your career? Walmart Academy offers job‑specific retail training and leadership courses to help Associates reach their career goals.
• Medical, dental, vision, and wellness programs for you and your family
• Access mental health resources and assistance programs for life’s challenges
• Training, leadership programs, and clear paths to advance.
• Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
• Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech‑enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
• With amenities like on‑site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work‑life balance isn’t just a goal—it’s a reality.
  Beyond the campus, Bentonville offers a dynamic lifestyle with world‑class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
• Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small‑town charm and big‑city amenities.
• Join us at Walmart and grow your career alongside a community that feels like home.
• This isn’t just a workplace—it’s a destination for leaders eager to make a difference.

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