Senior Revenue Enablement Manager, Post-Sales

Ladders; United States; Remote; USD 115,000 - 150,000; Full time

Benefits offered by this job

401(k) with employer contribution

Health, vision, and dental insurance

Disability insurance

Generous PTO and holidays

Remote-friendly work options

Job summary

Ladders is seeking a Senior Revenue Enablement Manager, Post-Sales to shape our post-sales enablement strategy across the customer journey, with a focus on customer success, professional services, and technical account teams. This role is remote and partners with leadership to close gaps, improve documentation, and strengthen onboarding and renewals.

You will drive AI-enabled playbooks, training, and journey support to deliver consistent value, building post-sales playbooks and AI-assisted

Qualifications

• 6+ years in enablement, Customer Success Operations, or a related post-sales role in B2B SaaS.
• Experience deploying AI-assisted enablement tools.
• Proven track record enabling post-sales teams, including CS, PS, TAMs, and SEs.
• Hands-on experience creating technical or process documentation.
• Strong understanding of post-sales motions, including onboarding and renewals.

Responsibilities

• Develop and execute a post-sales enablement strategy aligned to customer journey goals.
• Identify gaps and enablement opportunities across the customer journey.
• Gather feedback from customer success and professional services teams to inform product and enablement recommendations.
• Build and maintain post-sales playbooks for customer journey stages.
• Use AI tools to personalize customer journey plays.
• Partner with leadership to operationalize value realization frameworks.
• Design and deliver AI-assisted coaching and training for customer success and professional services teams.

Skills

Communication skills

AI-assisted enablement

Post-sales experience

B2B SaaS knowledge

Tools

AI tools for enablement

Documentation tooling

Job description

For our client, we are seeking a Senior Revenue Enablement Manager, Post-Sales to join the team of a leader in the Information Technology space.

This role will shape the post-sales enablement strategy across the customer journey, with a strong focus on helping customer success, professional services, and technical account teams deliver consistent value. You will partner closely with leadership and frontline teams to identify gaps, improve documentation and coaching, and strengthen onboarding, renewals, and value realization motions. The position also brings a modern, AI-enabled approach to playbooks, training, and customer journey support.

Location: Remote

Compensation: $115,000 – $150,000 annually

Responsibilities

• Develop and execute a post-sales enablement strategy aligned to customer journey goals
• Identify gaps and enablement opportunities across the customer journey
• Gather feedback from customer success and professional services teams to inform product and enablement recommendations
• Build and maintain post-sales playbooks for customer journey stages
• Use AI tools to personalize customer journey plays
• Partner with leadership to operationalize value realization frameworks
• Design and deliver AI-assisted coaching and training for customer success and professional services teams

Qualifications

• 6+ years in enablement, Customer Success Operations, or a related post-sales role in B2B SaaS, cybersecurity preferred
• Experience building or deploying AI-assisted enablement tools
• Proven track record enabling post-sales teams, including CS, PS, TAMs, and SEs
• Hands-on experience creating technical or process documentation
• Strong understanding of post-sales motions, including onboarding and renewals
• Experience with value modeling and ROI frameworks
• Excellent communication skills with the ability to influence without authority

Benefits

• 401(k) with employer contribution
• Health, vision, and dental insurance with HSA option
• Employer-paid life, short-term, and long-term disability insurance
• Generous PTO plan and 16 paid holidays per year
• Flexible and remote-friendly work options
• Engaging workspace in South Austin
• Comprehensive benefits package for full-time employees

Our client is an equal opportunity employer.