Senior Post-Sales Enablement Lead | AI-Powered Coaching

Ladders; United States; Remote; USD 115,000 - 150,000; Full time

Benefits offered by this job

401(k) with employer contribution

Health, vision, and dental insurance

Disability insurance

Generous PTO and holidays

Remote-friendly work options

Job summary

Ladders is seeking a Senior Revenue Enablement Manager, Post-Sales to shape our post-sales enablement strategy across the customer journey, with a focus on customer success, professional services, and technical account teams. This role is remote and partners with leadership to close gaps, improve documentation, and strengthen onboarding and renewals.

You will drive AI-enabled playbooks, training, and journey support to deliver consistent value, building post-sales playbooks and AI-assisted

Qualifications

• 6+ years in enablement, Customer Success Operations, or a related post-sales role in B2B SaaS.
• Experience deploying AI-assisted enablement tools.
• Proven track record enabling post-sales teams, including CS, PS, TAMs, and SEs.
• Hands-on experience creating technical or process documentation.
• Strong understanding of post-sales motions, including onboarding and renewals.

Responsibilities

• Develop and execute a post-sales enablement strategy aligned to customer journey goals.
• Identify gaps and enablement opportunities across the customer journey.
• Gather feedback from customer success and professional services teams to inform product and enablement recommendations.
• Build and maintain post-sales playbooks for customer journey stages.
• Use AI tools to personalize customer journey plays.
• Partner with leadership to operationalize value realization frameworks.
• Design and deliver AI-assisted coaching and training for customer success and professional services teams.

Skills

Communication skills

AI-assisted enablement

Post-sales experience

B2B SaaS knowledge

Tools

AI tools for enablement

Documentation tooling

Job description

Ladders is seeking a Senior Revenue Enablement Manager, Post-Sales to shape our post-sales enablement strategy across the customer journey, with a focus on customer success, professional services, and technical account teams. This role is remote and partners with leadership to close gaps, improve documentation, and strengthen onboarding and renewals.

You will drive AI-enabled playbooks, training, and journey support to deliver consistent value, building post-sales playbooks and AI-assisted