Senior Retirement Processing Leader (Hybrid)

State of North Carolina - State Treasurer; North Carolina; Hybrid; USD 53,000 - 92,000; Full time

Job summary

State of North Carolina - State Treasurer is seeking a Program Supervisor I (NS) to lead the Retirement Processing Section within the Retirement Systems Division. The role supervises Administrative Specialist and Program Coordinator staff, ensuring retirement eligibility determinations, benefit calculations, and high-quality customer service.

The position requires a bachelor’s degree and three years of related experience, with a strong grasp of retirement laws.

Qualifications

• Bachelor’s degree and three years of experience related to the area of assignment.
• Considerable knowledge of the North Carolina Retirement plan and retirement laws and their application.
• Ability to organize, direct, and prioritize office workflow; manage cases and sensitive situations.

Responsibilities

• Directs a staff of Administrative Specialist and Program Coordinator positions.
• Reviews and maintains metrics supporting quality, timeliness, and customer service.
• Conducts performance counseling and participates in the disciplinary process.

Skills

Retirement law

Leadership

Case management

Workflow management

Education

Bachelor's degree

Job description

State of North Carolina - State Treasurer is seeking a Program Supervisor I (NS) to lead the Retirement Processing Section within the Retirement Systems Division. The role supervises Administrative Specialist and Program Coordinator staff, ensuring retirement eligibility determinations, benefit calculations, and high-quality customer service.

The position requires a bachelor’s degree and three years of related experience, with a strong grasp of retirement laws.