Retirement Processing Supervisor

Adult Correction; North Carolina; Hybrid; USD 53,000 - 92,000; Full time

Benefits offered by this job

Hybrid telework option

State health benefits

Paid vacation and leave

Job summary

The North Carolina Department of State Treasurer is seeking a Program Supervisor I (NS) to lead the Retirement Processing Section within the Retirement Systems Division. This role directs Administrative Specialist and Program Coordinator staff, ensuring accurate benefit calculations, eligibility determinations, and quality control in retirement processing.

You will steer metrics, mentor staff, and handle high-level cases while interpreting retirement laws and guiding junior team members.

Qualifications

• Considerable knowledge of the North Carolina Retirement plan, retirement laws, and their application.
• Ability to organize, direct, and prioritize office workflow.
• Ability to manage individual cases and sensitive situations that require more judgement and diplomacy.

Responsibilities

• Directs a staff of Administrative Specialist and Program Coordinator positions executing the requirements of the Retirement Processing Section.
• Reviews and maintain various metrics supporting quality, timeliness, and customer service.
• Conducts performance counseling; participates in the disciplinary process.
• Provides training and mentoring for staff.
• Research, manages, and resolves high level and/or more complex cases.

Skills

Retirement laws knowledge

Office workflow management

Judgement and diplomacy

Education

Bachelor's degree + 3 years experience

Job description

Agency

Dept of State Treasurer

Division

Retirement Division

Job Classification Title

Program Supervisor I (NS)

Position Number

60009140

Grade

NC14

About Us

Our mission is to preserve, protect and sustain the state's pension and healthcare plans, generate investment returns in excess of comparable public pensions, properly account for and report on all funds that are deposited, invested, and disbursed through the North Carolina Department of State Treasurer, assure the financially sound issuance of debt for state and local governments, maintain the state's "AAA" bond rating, and provide exemplary service across all divisions of the Department.

Description of Work

This position is located in the Retirement Processing Section of the Retirement Systems Division. This position is one of two in Retirement Processing responsible for directing and supervising all work activities to include determining member eligibility for retirement, calculating and verifying benefits, researching difficult and complex case matters, providing correspondence regarding retirement options and ensuring quality control. This position is directly responsible for providing guidance and interpretations for the laws governing the Retirement Systems.

Knowledge Skills and Abilities/Management Preferences

• The anticipated hiring rate for this position is up to $69,121.00, based on available funding and internal equity considerations.

Description of Work

Directs a staff of Administrative Specialist and Program Coordinator positions executing the requirements of the Retirement Processing Section administered by the Retirement System Division.

Reviews and maintain various metrics supporting quality, timeliness, and customer service in accordance with DST goals and objectives.

Conducts performance counseling; participates in the disciplinary process.

Provides training and mentoring for staff.

Research, manages, and resolves high level and /or more complex cases.

Knowledge Skills and Abilities/Management Preferences

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Considerable knowledge of the North Carolina Retirement plan, retirement laws, and their application.
• Ability to organize, direct, and prioritize office workflow.
• Ability to manage individual cases and sensitive situations that require more judgement and diplomacy.

Salary Range

$52,592-$92,036

Position is Not-Subject to FLSA Overtime

Position is Not-Subject to FLSA Overtime.

Position may be assigned additional job functions as needed.

This position may be assigned additional job functions as needed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice based on business conditions or as required by the agency to fulfill its mission.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through either years of education, years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

The minimum Education and Experience is a bachelor's degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience.

Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above.

Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit https://studentaid.gov/ to learn more.

This position currently qualifies for a hybrid telework option with routine office and remote workdays.

This position currently qualifies for a hybrid telework option with routine office and remote workdays. The NC Department of State Treasurer trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

NC State Health Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits.

Supplemental and Contact Information

The North Carolina Department of State Treasurer (DST) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DST: NCTreasurer | NC Treasurer.