Retirement Processing Supervisor

State Treasurer; Raleigh (NC); Hybrid; USD 53,000 - 92,000; Full time

Job summary

The North Carolina Department of State Treasurer is seeking a Program Supervisor I to lead the Retirement Processing team within the Retirement Systems Division. You will supervise staff, review metrics, and handle complex retirement cases, ensuring accuracy and compliance with retirement laws.

The role offers hybrid work with both in-office and remote days, and a pathway to broader opportunities within the DST while maintaining confidentiality and high service standards for members.

Qualifications

• Extensive knowledge of the North Carolina Retirement plan and related laws.
• Ability to organize, direct, and prioritize office workflow.
• Ability to manage individual cases and sensitive situations with judgement and diplomacy.
• Inquiries and applications will be kept confidential.

Responsibilities

• Directs a staff of Administrative Specialist and Program Coordinator positions executing the requirements of the Retirement Processing Section administered by the Retirement System Division.
• Reviews and maintain metrics supporting quality, timeliness, and customer service in accordance with DST goals and objectives.
• Conducts performance counseling; participates in the disciplinary process.
• Provides training and mentoring for staff.
• Research, manages, and resolves high level and/or more complex cases.

Skills

Retirement plan knowledge

Workflow management

Discretion & diplomacy

Education

Bachelor's degree

Job description

Agency Dept of State Treasurer Division Retirement Division Job Classification Title Program Supervisor I (NS) Position Number 60009140 Grade NC14

About Us

Our mission is to preserve, protect and sustain the state’s pension and healthcare plans, generate investment returns in excess of comparable public pensions, properly account for and report on all funds that are deposited, invested, and disbursed through the North Carolina Department of State Treasurer, assure the financially sound issuance of debt for state and local governments, maintain the state’s “AAA” bond rating, and provide exemplary service across all divisions of the Department.

Description of Work

This position is located in the Retirement Processing Section of the Retirement Systems Division. This position is one of two in Retirement Processing responsible for directing and supervising all work activities to include determining member eligibility for retirement, calculating and verifying benefits, researching difficult and complex case matters, providing correspondence regarding retirement options and ensuring quality control. This position is directly responsible for providing guidance and interpretations for the laws governing the Retirement Systems.

• Directs a staff of Administrative Specialist and Program Coordinator positions executing the requirements of the Retirement Processing Section administered by the Retirement System Division
• Reviews and maintain various metrics supporting quality, timeliness, and customer service in accordance with DST goals and objectives
• Conducts performance counseling; participates in the disciplinary process
• Provides training and mentoring for staff
• Research, manages, and resolves high level and /or more complex cases

This position currently qualifies for a hybrid telework option with routine office and remote workdays. The NC Department of State Treasurer trusts our employees to be self‑motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Knowledge, Skills and Abilities / Management Preferences

*The anticipated hiring rate for this position is up to $69,121.00, based on available funding and internal equity considerations.*

Qualifications

• Considerable knowledge of the North Carolina Retirement plan, retirement laws, and their application
• Ability to organize, direct, and prioritize office workflow
• Ability to manage individual cases and sensitive situations that require more judgement and diplomacy
• Inquiries and applications will be kept strictly confidential.

Salary Range - $52,592-$92,036 Position is Not-Subject to FLSA Overtime

This position may be assigned additional job functions as needed.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through either years of education, years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. The minimum Education and Experience is a bachelor’s degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience. Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above.

Benefits

NC State Health Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high-quality, low-cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits Supplemental and Contact Information

EEO Statement

The North Carolina Department of State Treasurer (DST) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DST: NCTreasurer | NC Treasurer. DST fills positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Background Check

Applicants will be subject to a criminal background check.

The selected candidate will be subject to a criminal history background check through Castle Branch. One or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). The selected candidate will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check.

Contact Information

If there are any questions about this posting, other than your application status, please email the NC Department of State Treasurer at [e-mail].

The Department of State Treasurer's campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a 24‑hour 7‑day a week free gym on the campus, and has free employee parking.