Lead Retail Pro: Customer Service & Production

FedEx Office and Print Services; Greenwood Village (CO); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Reasonable accommodations

Job summary

FedEx Office and Print Services in the United States is seeking a Lead Consultant to manage customer orders and production workflows across print, signs & graphics, and shipping. You will guide pricing, recommend products, and lead complex orders with advanced equipment operations.

The role emphasizes consultative selling, teamwork, and ensuring quality service while coordinating store activities and coordinating pick-up/delivery of orders.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, gives pricing information, performs consultative selling, and recommends FedEx Office products and services.
• Coordinates shipping-related services and activities, including packaging and logistics.
• Operates POS and handles financial transactions; assists with daily sales closeouts and deposits.
• Provides leadership to team members on an assigned shift and assists in training.

Skills

Customer service

Communication skills

Sales knowledge

Teamwork

Education

High school diploma or equivalent

Job description

FedEx Office and Print Services in the United States is seeking a Lead Consultant to manage customer orders and production workflows across print, signs & graphics, and shipping. You will guide pricing, recommend products, and lead complex orders with advanced equipment operations.

The role emphasizes consultative selling, teamwork, and ensuring quality service while coordinating store activities and coordinating pick-up/delivery of orders.