Senior Retail Sales Manager - Customer Experience Lead

Michaels; Columbus (MS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical

Dental

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels in Columbus, MS, is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience.

You will supervise front-end and service operations, coach team members, ensure SOPs, and maintain brand standards while delivering exceptional omni-channel service.

This role requires 3+ years of retail leadership, flexibility for nights and weekends, and a commitment to safety, operations, and customer satisfaction.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Strong customer service focus and sales accountability.

Responsibilities

• Lead and champion selling culture to drive sales and customer experience.
• Oversee front-end operations, SOP adherence, and brand standards.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Promote Loyalty Rewards and drive customer retention and repeat visits.
• Oversee in-store programs (Balloon, Knit & Sew Shop) and omnichannel services (BOPIS, Same Day Delivery).
• Drive operational excellence and asset protection practices across the store.

Skills

Retail leadership

Customer service

Store operations

Job description

Michaels in Columbus, MS, is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience.

You will supervise front-end and service operations, coach team members, ensure SOPs, and maintain brand standards while delivering exceptional omni-channel service.

This role requires 3+ years of retail leadership, flexibility for nights and weekends, and a commitment to safety, operations, and customer satisfaction.