Store Sales Leader & Customer Experience Champion

Michaels Stores; Columbus (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

Michaels in Columbus, OH is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach team members, ensure SOP compliance, manage MOD coverage, optimize POS and Self-Checkout, and oversee events like Balloons and Knit & Sew Shop, with a focus on omni-channel service.

Qualifications

• 3+ years retail leadership experience.
• Open availability.

Responsibilities

• Lead and champion a high-performing selling culture and drive sales results.
• Oversee front-end and service operations and ensure brand standards.
• Coach team members and ensure SOPs and company programs are followed.
• Provide MOD coverage and maintain store conditions and operational continuity.
• Manage POS and Self-Checkout usage and support transactions.
• Oversee events and programs (Balloons, Knit & Sew Shop, loyalty programs).
• Drive omni-channel service and ensure efficient BOPIS and Same Day Delivery.

Skills

Retail leadership

Job description

Michaels in Columbus, OH is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach team members, ensure SOP compliance, manage MOD coverage, optimize POS and Self-Checkout, and oversee events like Balloons and Knit & Sew Shop, with a focus on omni-channel service.