Sales Floor Lead: Customer Experience Champion

Michaels; Columbus (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels in Columbus, OH seeks a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience. You will supervise front-end operations, ensure brand standards and SOPs, and coach associates to execute selling behaviors.

The role requires open availability, 3+ years of retail leadership, and the ability to guide omni-channel services (BOPIS, Same Day Delivery) while overseeing POS, Self-Checkout, and in-store programs such as Loyalty Rewards.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach store team to meet selling standards and KPIs.
• Oversee front-end operations and customer experience.
• Ensure SOPs compliance and brand standards.
• Provide Manager-on-Duty coverage and day-to-day execution.
• Support omni-channel services including BOPIS and Same Day Delivery.
• Promote Loyalty Rewards and protection plan offerings.

Skills

Retail leadership

Customer experience

Team coaching

Store operations

Tools

POS system

Self-Checkout

Job description

Michaels in Columbus, OH seeks a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience. You will supervise front-end operations, ensure brand standards and SOPs, and coach associates to execute selling behaviors.

The role requires open availability, 3+ years of retail leadership, and the ability to guide omni-channel services (BOPIS, Same Day Delivery) while overseeing POS, Self-Checkout, and in-store programs such as Loyalty Rewards.