Sales Manager: Lead Store Excellence & Customer Experience

The Michael's Companies; Northern (KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical coverage

dental coverage

vision coverage

tuition assistance

employee discounts

Job summary

The Michaels Companies is seeking a Store Sales Manager in the Columbus, OH area to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience. You will oversee front-end operations, SOP compliance, and in-store programs while coaching a team across multiple departments.

_role emphasizes customer-focused coaching, MOD coverage, and efficient day-to-day execution with emphasis on omni-channel services like BOPIS and Same Day Delivery._

Qualifications

• 3+ years retail leadership experience.
• Ability to manage front-end and service operations.
• Experience with POS and Self-Checkout systems.

Responsibilities

• Assist Store Manager in leading and enforcing SOPs and company programs.
• Provide MOD coverage and maintain floor leadership and service standards.
• Drive sales through coaching, and oversee in-store programs including BOPIS/Same Day Delivery and other services.

Skills

Retail leadership

Customer experience coaching

POS systems

Job description

The Michaels Companies is seeking a Store Sales Manager in the Columbus, OH area to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience. You will oversee front-end operations, SOP compliance, and in-store programs while coaching a team across multiple departments.

_role emphasizes customer-focused coaching, MOD coverage, and efficient day-to-day execution with emphasis on omni-channel services like BOPIS and Same Day Delivery._