Retail Sales Manager | Customer Experience Leader

Michaels Stores; Columbus (MS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical insurance

Dental insurance

Vision coverage

Tuition assistance

Commuter benefits

Job summary

Michaels Stores in Columbus, MS is seeking a Stores Sales Manager to lead a high-performing selling culture across the store, drive sales, and deliver an engaging customer experience while overseeing front-end and service operations.

You will coach teammates, provide MOD coverage, and ensure SOPs, brand standards, and omni-channel execution, including BOPIS and delivery, with nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience
• Ability to stand for long periods and move around the store
• Strong customer-focused coaching and communication skills

Responsibilities

• Lead and champion a high-performing selling culture across the store
• Oversee front-end and service operations and ensure brand standards
• Provide Manager-on-Duty coverage and maintain floor leadership
• Drive omni-channel execution including BOPIS and Same Day Delivery
• Coach team members through structured onboarding and ongoing skill-building

Skills

Retail leadership

Customer service coaching

POS operations

Tools

POS systems

Job description

Michaels Stores in Columbus, MS is seeking a Stores Sales Manager to lead a high-performing selling culture across the store, drive sales, and deliver an engaging customer experience while overseeing front-end and service operations.

You will coach teammates, provide MOD coverage, and ensure SOPs, brand standards, and omni-channel execution, including BOPIS and delivery, with nights, weekends, and early mornings.