Senior Retail Print & Customer Service Lead

FedEx Office; Anaheim (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

FedEx Office in Anaheim, California, is seeking a Lead Consultant who excels in customer-focused service across print, signs & graphics, and shipping. You will manage complex orders, coordinate production, and offer pricing guidance while leveraging consultative selling techniques to meet customer needs.

The role demands leadership on shift, training support for teammates, and meticulous coordination of shipping and in-store operations, ensuring high-quality outcomes and efficient service.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.
• For new hires, must meet all FedEx Office employment qualifications in force.

Responsibilities

• Take customer orders and provide pricing information.
• Coordinate store activities and production flow to ensure on-time completion.
• Operate POS and handle financial transactions; assist with daily reports.
• Provide leadership on assigned shifts and training to team members.

Skills

Customer service

Communication

Sales & consultative selling

Team leadership

Education

High school diploma or equivalent

Tools

POS terminal

Job description

FedEx Office in Anaheim, California, is seeking a Lead Consultant who excels in customer-focused service across print, signs & graphics, and shipping. You will manage complex orders, coordinate production, and offer pricing guidance while leveraging consultative selling techniques to meet customer needs.

The role demands leadership on shift, training support for teammates, and meticulous coordination of shipping and in-store operations, ensuring high-quality outcomes and efficient service.