Lead Retail & Production Specialist — Customer Service

FedEx Logistics; Fullerton, Northern (CA, KY); Hybrid; USD 29,000 - 33,000; Full time

Job summary

FedEx Office in Fullerton, CA is seeking a Lead Consultant to manage customer orders, coordinate store activities, provide pricing, and guide complex printing and shipping jobs with expert service.

You will lead production scheduling, ensure quality, train team members, and communicate across shifts while delivering a positive customer experience. This role requires hands-on leadership in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent, required.
• Excellent verbal and written communication skills.
• Experience in a retail or service environment is preferred.

Responsibilities

• Takes customer orders, provides pricing, and recommends FedEx Office products and services.
• Manages production flow, scheduling, and quality control of printing and shipping jobs.
• Leads and coordinates store activities, trains staff, and resolves escalated issues.
• Handles POS transactions, financial paperwork, and daily sales records.

Skills

Excellent verbal and written communic

Education

High school diploma or equivalent

Job description

FedEx Office in Fullerton, CA is seeking a Lead Consultant to manage customer orders, coordinate store activities, provide pricing, and guide complex printing and shipping jobs with expert service.

You will lead production scheduling, ensure quality, train team members, and communicate across shifts while delivering a positive customer experience. This role requires hands-on leadership in a fast-paced retail setting.