Lead Retail Service & Production Specialist

FedEx Office; Beverly Hills (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

FedEx Office in Beverly Hills, CA is seeking a Lead Consultant to deliver expert service across print, signs & graphics, and shipping. You will take orders, advise customers on products, and coordinate production workflows while supervising and mentoring team members as needed.

Responsibilities include managing complex orders, ensuring quality, handling pricing, and coordinating pickups and deliveries. Strong communication and multitasking are essential in a fast-paced store environment.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Leads digital imaging, scheduling and running black/white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Coordinates shipping-related services, assists in pick-up/delivery, and maintains inventory of shipping supplies.

Skills

Customer service

Communication skills

Leadership

Education

High school diploma

Tools

POS terminal

Job description

FedEx Office in Beverly Hills, CA is seeking a Lead Consultant to deliver expert service across print, signs & graphics, and shipping. You will take orders, advise customers on products, and coordinate production workflows while supervising and mentoring team members as needed.

Responsibilities include managing complex orders, ensuring quality, handling pricing, and coordinating pickups and deliveries. Strong communication and multitasking are essential in a fast-paced store environment.