Senior Retail Operations & Customer Service Lead

Burlington Coat Factory of KY, Inc.; Louisville (KY); Vor Ort; USD 47.000 - 63.000; Vollzeit

Zusammenfassung

Burlington Coat Factory of KY, Inc. in Louisville is seeking an Operations Service Manager to lead Customer Service and Cashier teams and drive efficient store operations. You will ensure procedures are followed, safeguard company assets, and contribute to strong sales performance.

The role requires 3+ years in retail management or store operations, with flexibility to work early mornings, nights, weekends, and holidays. Experience in large multi-unit retailers is a plus.

Qualifikationen

• 3+ years in retail management or store operations.
• Experience in off-price, big-box, or multi-unit retailers preferred.

Aufgaben

• Lead Customer Service and Cashier teams to ensure policy compliance and strong customer flow.
• Oversee operations and receiving SOPs, including transfers and inventory accuracy.
• Act as Manager on Duty (MOD) and drive store results.
• Support staffing, interviewing, training, and succession planning.

Kenntnisse

Retail management

Tools

Scheduling software

Reporting software

Jobbeschreibung

Burlington Coat Factory of KY, Inc. in Louisville is seeking an Operations Service Manager to lead Customer Service and Cashier teams and drive efficient store operations. You will ensure procedures are followed, safeguard company assets, and contribute to strong sales performance.

The role requires 3+ years in retail management or store operations, with flexibility to work early mornings, nights, weekends, and holidays. Experience in large multi-unit retailers is a plus.