Senior Retail Loan Servicing Leader

F&M Trust; Chambersburg (Franklin County); Vor Ort; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

F&M Trust seeks an experienced Loan Servicing Retail Manager to lead our consumer and mortgage loan servicing operations from our Chambersburg, PA headquarters. You will oversee quality control, records, regulatory support, and vendor relationships while guiding a high-performing team.

The ideal candidate demonstrates strong leadership, exceptional communication, and a commitment to service excellence in a collaborative banking environment.

Qualifikationen

• Experience in loan servicing is required.
• Strong leadership and people management skills.
• Excellent communication and analytical abilities.
• Process-improvement mindset with ability to drive improvements.

Aufgaben

• Lead the retail loan servicing team and ensure accurate, efficient servicing of consumer and residential loans.
• Provide leadership for loan servicing operations, quality control, records management, compliance support, and vendor oversight.
• Drive process improvements, manage departmental projects, and support initiatives to enhance performance and service.
• Collaborate with lending, compliance, risk management, audit, and other business partners to support goals and maintain strong controls.
• Coach and develop a team while fostering accountability, teamwork, and continuous improvement.

Kenntnisse

Leadership

Staff development

Project management

Analytics

Communication

Process improvement

Jobbeschreibung

F&M Trust seeks an experienced Loan Servicing Retail Manager to lead our consumer and mortgage loan servicing operations from our Chambersburg, PA headquarters. You will oversee quality control, records, regulatory support, and vendor relationships while guiding a high-performing team.

The ideal candidate demonstrates strong leadership, exceptional communication, and a commitment to service excellence in a collaborative banking environment.