Mortgage Loan Servicing Manager (remote from MD, PA, DE, VA, WV, TX, FL, NC, IN, KY)

Educational Systems Federal Credit Union; New York (NY); Remote; USD 90,000 - 140,000; Full time

Job summary

Educational Systems FCU in the United States is seeking a Mortgage Loan Servicing Manager to oversee all first mortgage and equity loan servicing activities, including post-closing, secondary market, and remittance processes. You will ensure compliance with Freddie Mac, Fannie Mae, and other guidelines while driving data integrity and operational efficiency.

You will lead a cross-functional team, manage investor relations, and collaborate with senior management to expand servicing capabilities

Qualifications

• Bachelor's Degree in Finance, Business, Accounting or related field preferred.
• 7–10 years mortgage servicing experience in a financial institution following Freddie Mac and Fannie Mae loan servicing requirements.
• Minimum 5 years management/supervisory experience.
• Strong knowledge of mortgage loan servicing requirements including regulatory and investor guidelines.
• Experience with Conventional, FHA, FHLB, USDA loan programs.

Responsibilities

• Oversee all first mortgage and equity loan servicing functions.
• Ensure post-closing secondary market and remittance processes are executed correctly.
• Align servicing operations with Freddie Mac, Fannie Mae, and other investor guidelines.
• Lead a high‑performing servicing team and drive process efficiency.
• Collaborate with senior management to evaluate and establish new secondary and capital market relationships.

Skills

Mortgage servicing knowledge

Regulatory guidelines

Data reconciliation

Leadership

Analytical skills

Communication skills

MS Office

Education

Finance degree

Business/Accounting background

Tools

FICS

Keystone

Job description

Join Our Dynamic Team

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.4 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering, and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

About Our Exciting Career Opportunity

We are currently seeking an experienced Mortgage Loan Servicing Manager to be a part of our outstanding mortgage lending team. The Mortgage Loan Servicing Manager is responsible for the strategic oversight and operational execution of all first mortgage and equity loan servicing functions. This includes all post-closing secondary market and capital market activities, ensuring the timely execution of loan sales, investor reporting, delinquency monitoring, and remittance processes. The role will ensure that servicing operations are aligned with agency and investor guidelines (i.e. Freddie Mac, Fannie Mae, FHLB) as well as in compliance with all federal, state, NCUA and internal policies and regulatory standards.

The Mortgage Loan Servicing Manager will lead a high-performing service team, drive process efficiency, ensure data integrity, and manage relationships with investors, custodians and internal stakeholders. The incumbent will collaborate with senior management to evaluate and establish new secondary and capital market relationships as needed to support the organization's portfolio management strategies.

Required Qualifications

• Bachelors Degree in Finance, Business, Accounting or related field is strongly preferred.
• Minimum 7 - 10 years progressively responsible mortgage servicing experience in a financial institution following Freddie Mac and Fannie Mae loan servicing requirements are required.
• Minimum 5 years management/supervisory experience required.
• Strong working knowledge of mortgage loan servicing requirements including regulatory and investor guidelines.
• Functional servicing knowledge of Conventional, FHA, FHLB, USDA and other loan programs required.
• Working knowledge of servicing systems and data reconciliation processes. FICS Mortgage Servicer and Corelation Keystone proficiency a plus.
• Proven ability to manage cross-functional teams and large servicing portfolios.
• Demonstrated leadership abilities and the ability to motivate a team.
• Must be proactive and possess excellent analytical and problem-solving skills with a focus on process-improving operations. Must be able to exercise independent judgment and discretion and be able to multi-task.
• Must have excellent interpersonal skills as well as written and verbal communication skills. Ability to communicate effectively verbally and in writing.
• Must have intermediate computer skills including proficiency in Microsoft Word and Excel, and PowerPoint.
• Must have the flexibility to work extended hours and to travel periodically, which may include weekends and evenings.