Loan Servicing Manager

F&M Trust; Chambersburg (Franklin County); On-site; USD 75,000 - 110,000; Full time

Job summary

F&M Trust seeks an experienced Loan Servicing Retail Manager to lead our consumer and mortgage loan servicing operations from our Chambersburg, PA headquarters. You will oversee quality control, records, regulatory support, and vendor relationships while guiding a high-performing team.

The ideal candidate demonstrates strong leadership, exceptional communication, and a commitment to service excellence in a collaborative banking environment.

Qualifications

• Experience in loan servicing is required.
• Strong leadership and people management skills.
• Excellent communication and analytical abilities.
• Process-improvement mindset with ability to drive improvements.

Responsibilities

• Lead the retail loan servicing team and ensure accurate, efficient servicing of consumer and residential loans.
• Provide leadership for loan servicing operations, quality control, records management, compliance support, and vendor oversight.
• Drive process improvements, manage departmental projects, and support initiatives to enhance performance and service.
• Collaborate with lending, compliance, risk management, audit, and other business partners to support goals and maintain strong controls.
• Coach and develop a team while fostering accountability, teamwork, and continuous improvement.

Skills

Leadership

Staff development

Project management

Analytics

Communication

Process improvement

Job description

About This Opportunity

F&M Trust is seeking an experienced Loan Servicing Retail Manager to lead our retail loan servicing operations at our Corporate Headquarters in Chambersburg, PA. This leadership role oversees loan servicing, quality control, records management, compliance support, vendor relationships, and team development. The ideal candidate is a collaborative leader who is passionate about operational excellence, continuous improvement, and delivering outstanding service.

About This Opportunity

F&M Trust is seeking an experienced Loan Servicing Retail Manager to lead our retail loan servicing operations at our Corporate Headquarters in Chambersburg, PA. This leadership role oversees loan servicing, quality control, records management, compliance support, vendor relationships, and team development. The ideal candidate is a collaborative leader who is passionate about operational excellence, continuous improvement, and delivering outstanding service.

WORK LOCATION

This position is based at F&M Trust's Corporate Headquarters in Chambersburg, PA and reports to the Director of Operations.

What You'll Be Responsible For

• Leading the retail loan servicing team and ensuring the accurate, efficient servicing of consumer and residential loan products.
• Providing leadership for loan servicing operations, quality control, records management, regulatory compliance, and vendor oversight.
• Driving process improvements, managing departmental projects, and supporting initiatives that enhance operational performance and customer service.
• Collaborating with lending, compliance, risk management, audit, and other business partners to support strategic goals and maintain a strong control environment.
• Coaching and developing a team of professionals while fostering a culture of accountability, teamwork, and continuous improvement.

WHAT YOU'LL BRING

• Experience in loan servicing, loan operations, mortgage operations, or a related banking function.
• Proven leadership experience with the ability to motivate, develop, and manage staff.
• Strong communication, organizational, analytical, and project management skills.
• A process-improvement mindset and a commitment to delivering exceptional service to both customers and internal partners.

WHY JOIN F&M TRUST?

• Lead a critical operational function within a respected community bank.
• Influence process improvements and strategic initiatives that drive operational excellence.
• Collaborate with experienced leaders across lending, operations, compliance, and risk management.
• Develop and mentor a talented team while supporting their professional growth.
• Join an organization committed to serving customers, supporting employees, and strengthening local communities.

COMPARABLE JOB TITLES

Loan Operations Manager, Mortgage Servicing Manager, Consumer Loan Operations Manager, Loan Administration Manager, Loan Servicing Operations Manager, Mortgage Operations Manager, and Lending Operations Manager.

F&M Trust

At F&M Trust, we are committed to building lasting relationships with our customers, employees, and communities. Our team members play an important role in helping us deliver exceptional service while upholding the values of integrity, teamwork, and trust that have defined our organization for generations.

F&M Trust is an Equal Opportunity Employer - Disability/Vet